topic Re: Referral code to be addef in Get Support

Referral code

Dwareham — Wed, 26 Apr 2023 22:49:46 GMT

I need Public mobile to add a referral code to my new account just opened. It states it will take 4 days for my profile so was told it will have to be added for me.

Re: Referral code

HALIMACS — Wed, 26 Apr 2023 22:52:35 GMT

@Dwareham

To be certain, you're looking to add a friend's referral code to your account post-activation? Yes, you can do that by asking the Customer Support Agents to add it for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Referral code

softech — Wed, 26 Apr 2023 22:53:19 GMT

@Dwareham

did you forget to add the code yourself? or you added it but waited 72 hours and still not see the referral credit, ?

either way, please open ticket with support

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Referral code to be addef

Dwareham — Wed, 26 Apr 2023 23:00:40 GMT

Need this added to my account

Re: Referral code to be addef

hairbag1 — Wed, 26 Apr 2023 23:02:35 GMT

@Dwareham

whomever initiated the new account has to request your code be added.

Top of this page click Get Help / Chat with Simon to start the process of CSA assistance.

Re: Referral code to be addef

HALIMACS — Wed, 26 Apr 2023 23:03:10 GMT

@Dwareham

Please confirm:

are YOU the newly activated customer looking to add a friend's referral code, or
are YOU the person who provided your referral code to another person newly activating service here

If #2, it'll take up to 72 hours following your friends activation to have the referral 'added' to your account, presuming they entered your code correctly upon their activation.

If #1, we've previously answered how to contact a CSA to have them add it in your other post.

Re: Referral code to be addef

pmva — Wed, 26 Apr 2023 23:03:39 GMT

@hairbag1 has stated whoever created the new PM account will need to contact CS Agent.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent