topic Re: My Account in Get Support

My Account

Minnedosa — Thu, 27 Apr 2023 01:26:34 GMT

I have logged into my account but, I have not received an email to verify myself...now I am locked out of my account.

Any help would be appreciated.

Re: My Account

softech — Thu, 27 Apr 2023 01:39:17 GMT

@Minnedosa You try to login to My Account but cannot didn't get the 2FA code?

is getting it via SMS an option?

if not, and you unable to login, then you will have to open ticket with PM support for help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My Account

Minnedosa — Thu, 27 Apr 2023 01:43:18 GMT

Thank you, I have opened a ticket.

Re: My Account

BKNS27 — Thu, 27 Apr 2023 02:38:13 GMT

@Minnedosa

You can receive a 2FA code by text only if your account is Active. If your account is suspended…your only option is by email.

Re: My Account

Minnedosa — Thu, 27 Apr 2023 02:48:42 GMT

Hi, I'm waiting for the email..it never arrived (checked the spam folder). While waiting for the email, the verification has said too many attempts. I have not received an error code either.

Re: My Account

BKNS27 — Thu, 27 Apr 2023 02:58:55 GMT

@Minnedosa

Try using a different browser but clear cache and go incognito first before trying to login.

If that didn’t work, just wait for a reply from a CS_Agent tomorrow.

Re: My Account

Minnedosa — Thu, 27 Apr 2023 03:04:22 GMT

I will try that, thank you.