topic Re: Cannot send/receive text messages in Get Support

Cannot send/receive text messages

antmokrocks — Tue, 04 Jan 2022 20:05:38 GMT

I just joined PM a couple days ago. I carried my old number over and data/calling are working well however I cannot send/receive text messages. Can someone help me?

Thanks

Re: Cannot send/receive text messages

nishufan — Tue, 23 Aug 2016 02:47:14 GMT

what kind of phone you are used?

Re: Cannot send/receive text messages

antmokrocks — Tue, 23 Aug 2016 02:48:00 GMT

I am using Oneplus 2

Re: Cannot send/receive text messages

nishufan — Tue, 23 Aug 2016 03:02:25 GMT

Did you use messenger? You can try to update the app from Google play, or replace it by other SMS app such as Textra SMS,GO SMS Pro. Some apps are not stable in Oxygen OS. If it doesn't work, recovery the system or clean the cache.

Re: Cannot send/receive text messages

NDesai — Tue, 23 Aug 2016 03:10:04 GMT

That's weird. Usually people say call or data not working.

Can you make sure you have text in your plan from login into your self-serve account?

Re: Cannot send/receive text messages

antmokrocks — Tue, 23 Aug 2016 03:25:07 GMT

I tried clearing cache and it did not work. I am sure I have text messaging in my plan

Re: Cannot send/receive text messages

antmokrocks — Tue, 23 Aug 2016 03:25:49 GMT

It's nonfunctional using textra as well

Re: Cannot send/receive text messages

McLaren — Tue, 23 Aug 2016 03:26:29 GMT

Try a new conversation and not an existing chat?

Re: Cannot send/receive text messages

antmokrocks — Tue, 23 Aug 2016 03:32:36 GMT

I tried that too and it still does not work. I emailed PM on Saturday about this and they have yet to respond. I have no idea what I should do

Re: Cannot send/receive text messages

nishufan — Tue, 23 Aug 2016 03:42:14 GMT

You may use another phone to test it.

Re: Cannot send/receive text messages

Shazia_K — Tue, 23 Aug 2016 15:00:38 GMT

Hey @antmokrocks,

I'm sorry to hear about your texting issues,

Can you please send me a private with your Public Mobile phone number?

Thanks,

Shazia