topic Creat a new account in Get Support

Creat a new account

jatinder2266 — Wed, 26 Apr 2023 23:13:25 GMT

Hello, I want to create a new account. I just ported my phone number. Please help

Re: Creat a new account

dust2dust — Wed, 26 Apr 2023 23:14:58 GMT

If you finished the sign up process then you will have made the account. Are your services working?

Re: Creat a new account

jatinder2266 — Wed, 26 Apr 2023 23:24:21 GMT

Service is working and I created account but i gave wrong email address. I can access my account but I am not able to change my email address

Re: Creat a new account

pmva — Wed, 26 Apr 2023 23:25:39 GMT

@jatinder2266 wrote:
Service is working and I created account but i gave wrong email address. I can access my account but I am not able to change my email address

If you gave the wrong email address, you'll need to contact CS Agent to change that. You can't change that yourself.

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Creat a new account

dust2dust — Wed, 26 Apr 2023 23:29:33 GMT

Right. The entered email address is just a login id and is then also used for account verifications which wouldn't work if it was wrong.

And, as you've discovered, you can't change it yourself.