topic Re: Payment Receipt Access in Get Support

Payment Receipt Access

kipema — Wed, 26 Apr 2023 21:26:23 GMT

Hi there! I recently started a new job, and the accountant was training me on submitting expenses. I'm allowed to expense a certain amount per my phone bill each month because I use it for work calls, but she needs to be able to see the GST and other tax amounts. When I go to my account and click view payment history and download as a pdf, it doesn't give me a detailed enough breakdown. I actually don't even see the same amount on there that are charged to my credit card, only the promos.

Is there any way to get a better receipt for my payments that breaks down the amount into a subtotal and a GST/tax amount and then the total?

Re: Payment Receipt Access

softech — Wed, 26 Apr 2023 21:33:22 GMT

@kipema

yes you can get official invoices with proper tax showing. you will just need to open ticket with support, but they might need a week or two to prepare

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment Receipt Access

computergeek541 — Wed, 26 Apr 2023 21:33:51 GMT

@kipema wrote:
Hi there! I recently started a new job, and the accountant was training me on submitting expenses. I'm allowed to expense a certain amount per my phone bill each month because I use it for work calls, but she needs to be able to see the GST and other tax amounts. When I go to my account and click view payment history and download as a pdf, it doesn't give me a detailed enough breakdown. I actually don't even see the same amount on there that are charged to my credit card, only the promos.

Is there any way to get a better receipt for my payments that breaks down the amount into a subtotal and a GST/tax amount and then the total?

To get a sale receipt, you will need to contact a Public Mobile customer support agent. To that, please open a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html