topic Re: Account Number in Get Support

Account Number

precollet219 — Wed, 26 Apr 2023 21:04:24 GMT

How do i find what my account number is ?

softech — Wed, 26 Apr 2023 21:05:09 GMT

@precollet219 login to your My Account and account number is on the Profile page:

https://selfserve.publicmobile.ca/en/account/my-profile

precollet219 — Wed, 26 Apr 2023 21:06:48 GMT

For some reason I cannot login. I have reset the password and everything.

Hollister — Wed, 26 Apr 2023 21:08:29 GMT

Clear your browser cache and go incognito.

pkaraa — Wed, 26 Apr 2023 21:09:16 GMT

@precollet219 wrote:
For some reason I cannot login. I have reset the password and everything.

So you know about going to profile and find the account number ...

reset password working? if the password has been reset and still it is not accepted at login screen, create a ticket.

softech — Wed, 26 Apr 2023 21:09:42 GMT

@precollet219 wrote:
For some reason I cannot login. I have reset the password and everything.

@precollet219 Reset password and login using Incognito mode and see if it works

If not, you might want to open ticket with PM support to get access to account back:

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Tsawwassen — Fri, 28 Apr 2023 15:01:21 GMT

It's your email.