topic Returning a pre-owned phone in Get Support

Returning a pre-owned phone

hrod — Wed, 26 Apr 2023 20:39:42 GMT

I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted another ticket as well. Has anyone ever encountered this issue and how did you resolve it?

Re: Returning a pre-owned phone

hTideGnow — Wed, 26 Apr 2023 18:52:18 GMT

HI @hrod they usually reply within couple hours, but the official ETA is within 3 days (not 3 hours)

But it's ok, just wait a bit longer. If you still not receive any reply in an 2 hours, message them again for update

Re: Returning a pre-owned phone

softech — Wed, 26 Apr 2023 18:53:29 GMT

@hrod did you use Chatbot to create the ticket? if not, maybe use the proper CPO return ticket via chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "CPO Phone", then click "Return or Exchange..", then click "Contact Us", then click "Click here to submit a ticket ↗"

Re: Returning a pre-owned phone

hrod — Wed, 26 Apr 2023 18:55:35 GMT

Yep, that how I submitted the first ticket and it's still outstanding.

Re: Returning a pre-owned phone

hrod — Wed, 26 Apr 2023 18:56:44 GMT

I see. I didn't know it was 3 days. And yes, I will message them again every couple of hours if I don't get a response. Too bad they don't have a feature like amazon where you can easily get the return label.

Re: Returning a pre-owned phone

LitlLdy — Wed, 26 Apr 2023 20:38:03 GMT

@hrod wrote:
I see. I didn't know it was 3 days. And yes, I will message them again every couple of hours if I don't get a response. Too bad they don't have a feature like amazon where you can easily get the return label.

@hrod , that would be so much easier & much faster! It took about 1 week to receive my return label & package to put the phone in to return it through Canada Post! Then about another week for them to receive it back. Which took 3 more weeks for me to receive my refund which I had to create another support ticket to receive my refund! It’s not an easy task for it all!

When you receive the return label & package to mail it in make sure you save the tracking # & receipt from Canada Post as proof of return , plus that will allow you to track it to know when they receive the phone back.

Re: Returning a pre-owned phone

hrod — Wed, 26 Apr 2023 20:51:02 GMT

Thanks for the advice. Your experience seems similar to what I expect to go through.