topic Re: Redeem Voucher Button Not Visible in Get Support

Redeem Voucher Button Not Visible

Ckom91 — Wed, 26 Apr 2023 18:30:55 GMT

Hello,

I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website.

Anybody else notice the same problem or am I not looking at the right page?

Thanks

Re: Redeem Voucher Button Not Visible

pmva — Wed, 26 Apr 2023 18:31:43 GMT

@Ckom91 Have you tried your browser in incognito/in private browsing mode to see if that makes a difference?

Re: Redeem Voucher Button Not Visible

Ckom91 — Wed, 26 Apr 2023 18:34:48 GMT

I will try that. Leads me to think the problem stems from my using duck duck go browser. Will do some troubleshooting.

Re: Redeem Voucher Button Not Visible

hTideGnow — Wed, 26 Apr 2023 18:36:58 GMT

HI@Ckom91 look like browser issue to me

Try a different browser, or try to call *611 to load the voucher

Re: Redeem Voucher Button Not Visible

Ckom91 — Wed, 26 Apr 2023 18:38:23 GMT

Ok yes it is because of duck duck go. Just tried with chrome and the button is there.

Re: Redeem Voucher Button Not Visible

hlu — Wed, 26 Apr 2023 18:41:55 GMT

Hi,

If you already in My account dashboard, select Rewards then Go to rewards portal. Once you're there click on Browse Catalogue then pick what you want under: All Items.

Have fund browsing!

Re: Redeem Voucher Button Not Visible

dust2dust — Wed, 26 Apr 2023 18:44:17 GMT

Interesting. I was able to get to the voucher entry box on duckduckgo. Oh well. You're working now.