topic Re: International Texts in Get Support

International Texts

JPM1 — Wed, 26 Apr 2023 17:35:55 GMT

I'm not receiving international texts here in Canada despite the plan saying I should.

Re: International Texts

pmva — Wed, 26 Apr 2023 17:37:26 GMT

@JPM1 Has this worked and recently stopped working? Local texts work? Are you a recent port over to Public Mobile?

Re: International Texts

JPM1 — Wed, 26 Apr 2023 17:38:56 GMT

It has worked but I can't say when it stopped. Local texts work. I've been using Public Mobile for 2 years

Re: International Texts

pmva — Wed, 26 Apr 2023 17:41:11 GMT

@JPM1 wrote:
It has worked but I can't say when it stopped. Local texts work. I've been using Public Mobile for 2 years

Do recipients receive your texts? Have you tried to restart. your phone as a first step?

Re: International Texts

hTideGnow — Wed, 26 Apr 2023 17:42:10 GMT

HI @JPM1

from which country?

from just one person? or more than one?

more than one country ?

can you ask your friend how he texted you?

Re: International Texts

Yummy — Wed, 26 Apr 2023 17:43:51 GMT

Did you EVER receive SMS from other countries?

Can YOU send them SMS? Do they receive them?

Maybe some extra codes have to entered on their side.

Re: International Texts

JPM1 — Wed, 26 Apr 2023 17:51:41 GMT

From Switzerland, from various sources. The text message was an SMS

Re: International Texts

pmva — Wed, 26 Apr 2023 17:55:51 GMT

@JPM1 wrote:
From Switzerland, from various sources. The text message was an SMS

If you've rebooted your device and these messages have worked before you may want to open a ticket with CS Agent. Are messages you're sending being received?

You can contact an agent using the chatbot. Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent