topic Re: Can't log in in Get Support

Can't log in

CuriousGnome — Wed, 26 Apr 2023 13:32:32 GMT

When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's actually me by sending an email confirmation which I click and never receive, and the final 5% time it also just goes to a page expired.

I have tried a few of the suggestions I have seen on here from other people's post about having trouble logging in (turn off ad-block and try incognito mode) and so far they haven't worked

Re: Can't log in

softech — Wed, 26 Apr 2023 13:37:01 GMT

@CuriousGnome

Were you using browser with saved password?

The issue was that you clicked login and the browser also automatic login, so there were 2 attempts to login at the same time.

To avoid the error, once you selected the saved credentials, do not click login, wait and let the browser to login automatically for you instead

or try to click Back, then refresh and then login again

Re: Can't log in

CuriousGnome — Wed, 26 Apr 2023 13:45:20 GMT

Thank you, didn't work on my computer but worked on my phone so ultimately problem solved

Re: Can't log in

softech — Wed, 26 Apr 2023 13:46:20 GMT

@CuriousGnome on the computer, try to use Incognito mode to login