topic Re: My account in Get Support

My account

CraigPetersen — Wed, 26 Apr 2023 10:43:09 GMT

Trying to active phone but oops comes up when trying to renew

Re: My account

golfball — Wed, 26 Apr 2023 11:05:20 GMT

Self serve seems to be down for maintenance, hopefully it's back soon.

Re: My account

softech — Wed, 26 Apr 2023 11:19:29 GMT

@CraigPetersen if you know your 4 digits PIN, try to pay via calling *611

Re: My account

blazy — Wed, 26 Apr 2023 11:54:47 GMT

Having the same issue, forgot to top up and need my phone for work.. hopefully, it's a quick fix as I don't have a registered CC on file yet. this is only the end of my first month. lesson learned lol

Re: My account

HALIMACS — Wed, 26 Apr 2023 12:01:12 GMT

@CraigPetersen

@blazy

worst case, ask the customer support agents to do it for you and let them know you can’t do it via self serve.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: My account

softech — Wed, 26 Apr 2023 12:29:54 GMT

@golfball @CraigPetersen @blazy

My Account is now up