topic Re: activate new sim card with voucher in Get Support

activate new sim card with voucher

danieljhiltz1 — Tue, 25 Apr 2023 20:31:03 GMT

activate new account new sim card with voucher

Re: activate new sim card with voucher

softech — Tue, 25 Apr 2023 20:33:13 GMT

@danieljhiltz1

yes, you can use your voucher to activate but not on the Activation portal directly. It involves a bit of work:

Open ticket with PM support by direct message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
PM support reply and ask you for the sim card number, an email address used for the activation (login for My Account).
They will activate the account with the sim card. The account will have status SUSPENDED.
PM Support will then sent you the login and password.
Once the account is setup, you can login to My Account and load your voucher to finally activate the service.

Re: activate new sim card with voucher

hTideGnow — Tue, 25 Apr 2023 20:36:23 GMT

Hi @danieljhiltz1 to activate using voucher, you will have to submit a ticket with agent and ask them to arrange a new My Account login for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

it could be easier to get a prepaid credit card and activate the normal way

Re: activate new sim card with voucher

sneville83 — Tue, 25 Apr 2023 21:51:35 GMT

When trying to activate a SIM card, you have to use a Credit or Debit card. Vouchers can only be used to add money to the account after its been activated.

I ran into this issue when I initially setup my wife's and I's account. I even sent a PM to Public Mobile's support and that is what they told me. Vouchers are not able to be used to activate accounts. Its also stated within the activation instructions. https://publicmobile.ca/en/on/portal/activation

Re: activate new sim card with voucher

softech — Tue, 25 Apr 2023 21:53:46 GMT

@sneville83 the support gave you incorrect info. They can help to setup Account for activation using voucher, you should have pushed for escalation

Re: activate new sim card with voucher

computergeek541 — Wed, 26 Apr 2023 00:34:15 GMT

@softech wrote:
@sneville83 the support gave you incorrect info. They can help to setup Account for activation using voucher, you should have pushed for escalation

This doesn't even require esclation. Upon request, CSAs are to allow this method of activation.