topic Re: New phone in Get Support

New phone

malinois — Wed, 26 Apr 2023 00:18:25 GMT

I am going to get a new phone. Do I need a new SIM card or can I use the one that’s in my old phone?

Re: New phone

xtrawest — Tue, 25 Apr 2023 23:32:46 GMT

You can use the existing SIM

Re: New phone

softech — Tue, 25 Apr 2023 23:33:05 GMT

@malinois you likely can reuse the current sim card as long as the size fits. Even it looks bigger, there should be. frames outside to be removed easily to make it nano size which most current phones use

Re: New phone

PublicTech — Tue, 25 Apr 2023 23:37:00 GMT

No you don't need a new SIM card. The new phone should be able to take your current one. The only time this may be an issue is if thew new phone takes a larger SIM card configuration then your current phone.

Re: New phone

HALIMACS — Tue, 25 Apr 2023 23:58:41 GMT

@malinois

Add or remove SIM Card sizing adapters as may be required.

To add size, many mobile places would have drawer fulls of the outer adapters.

Re: New phone

BKNS27 — Wed, 26 Apr 2023 07:00:06 GMT

@malinois

If your account is still Active, you can just put the old SIM in your new phone as long as the phone is not locked or Blacklisted.

What make and model is your new phone are you planning to purchase?

Re: New phone

computergeek541 — Wed, 26 Apr 2023 00:19:18 GMT

@BKNS27 wrote:
@malinois
If your account is still Active just login to your account and go to your Profile section and click on Change Phone Number. You can change your number up to 4 times every 30 days.

The customer wishes to use a different phone than before. There's no requirement to change the phone number to use the new device.

Re: New phone

maximum_gato — Wed, 26 Apr 2023 02:13:17 GMT

@malinois

Use the same sim card. What phones are you looking at purchasing? Budget? The community can offer suggestions or user experiences.

Re: New phone

Korth — Wed, 26 Apr 2023 06:48:18 GMT

The phone needs to be SIM-compatible - have the same size slot for the SIM card. This shouldn't be an issue because Public Mobile uses "Triple Punch" SIM cards which can be resized up or down as needed, the plastic spacers around the SIM card are just plastic spacers, they contain no circuitry and they can be used with any SIM card from any provider, they can even be replaced with cardboard cutouts if you've lost the originals. Public Mobile does not (yet) support eSIM formats. The phone must have a physical slot for a physical SIM card.

The phone needs to be radio-compatible. All phones sold in Canada (and most phones sold in USA) are automatically radio-compatible with Canadian networks. But if you buy your phone from Alibaba or whatever then be careful to check it is compatible with the necessary protocols, frequencies, and bands. It might be a phone intended for foreign markets and regions which use different (and incompatible) radio standards.

The phone cannot be blacklisted (flagged as lost/stolen/etc on the databases). This won't be a problem when buying a new phone but be aware when buying a used one.

The phone cannot be locked (carrier-locked). Canadian carriers are not supposed to lock their phones anymore, it's technically "illegal", but in practice in the real world they do not always fully comply with this regulatory mandate.

Any compatible and "unlocked" phone should work after you put your Public Mobile SIM card into it and restart. You can freely transfer this SIM card between (compatible and unlocked) phones all you like, every day if you like, back and forth if you like, without any need to inform Public Mobile or to reconfigure anything on your Public Mobile account.

If the SIM card works in one phone but not another, then the problem is not the SIM card, it is the phone.

Re: New phone

BKNS27 — Wed, 26 Apr 2023 07:08:47 GMT

@computergeek541

Opps misread the question. Will amend the answer.

Thanks