topic Re: Text messages in Get Support

Text messages

jordanfaulkner — Tue, 25 Apr 2023 23:15:51 GMT

Not receiving any texts from anybody , is this normal

people are getting my texts but I’m not getting any texts back

Re: Text messages

softech — Tue, 25 Apr 2023 23:18:56 GMT

@jordanfaulkner did you just join PM and requested to port the number into PM?? if so, can you double check to confirm if you are receiving incoming calls? If no incoming calls and text, it would be a stuck port, the port was not completed. Let us know, there is a number to call to sort it out

if you have been with PM for some time and just having text issue today, then try to clear message cache and try changing the Preferred network type to 3G

Re: Text messages

PublicTech — Tue, 25 Apr 2023 23:46:21 GMT

@jordanfaulkner There are some really good suggestions by @softech! Another thing you can try is removing the SIM from your phone. I have had this happen to me in the past with a different service provider, all my texts and calls would send but I couldn't receive anything. If this does fix it and the problem returns, you may want to look at replacing your SIM card as a potential fix.