topic Re: Changed Providers in Get Support

Changed Providers

Clarkes — Tue, 25 Apr 2023 19:07:39 GMT

Is there a way to get a refund, when I’ve changed plans literally today? The Public Mobile site was down yesterday, so I couldn’t cancel it in time, and now I was hoping to get my money back, cause I’m no longer using public mobile!

Re: Changed Providers

Hollister — Tue, 25 Apr 2023 18:53:22 GMT

@Clarkes

You will have to plead your case to an agent.

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Re: Changed Providers

Clarkes — Tue, 25 Apr 2023 18:57:19 GMT

Thank you, I’m currently trying 😅

Re: Changed Providers

Hollister — Tue, 25 Apr 2023 19:00:02 GMT

@Clarkes

Using option 2 is the easiest. Check for replies above using the mail icon in top right.

Re: Changed Providers

Clarkes — Tue, 25 Apr 2023 19:06:39 GMT

Well so far they’ve said “no”, but I need my money back. Do you think if I called the bank they’d be able to cancel it?

Re: Changed Providers

Hollister — Tue, 25 Apr 2023 19:12:04 GMT

@Clarkes

Did you port your number out from Public Mobile to your new provider? If you ported out to Bell or Rogers your account would have had to be active to port out so you would not get a refund.

Re: Changed Providers

Clarkes — Tue, 25 Apr 2023 19:15:21 GMT

I went to Telus, they did tell me that bad use my account is technically closed they are not able to get in, but I’m hoping that there’s something people can do 🥲

Re: Changed Providers

Hollister — Tue, 25 Apr 2023 19:19:01 GMT

@Clarkes

Can you ask them if they can credit your Telus account? If not talk to a Telus rep and maybe they can apply some type of credit to your account, but the terms at PM are there are no refunds since everything is prepaid.

Re: Changed Providers

softech — Tue, 25 Apr 2023 19:19:29 GMT

@Clarkes you moved to Telus? then life could be eaiser. Talk to Telus agent, explain the situation, they might be able to provide you a one time credit on Telus side. It is easier for these things to be done on a postpaid provider

Re: Changed Providers

Clarkes — Tue, 25 Apr 2023 19:39:47 GMT

Thank you for all your advice. I’m currently trying, but public mobile immediately kicked me off, so the month I payed for can’t even be used. I’m getting so frustrated, because now my Telus provider doesn’t have a bill ready for me to pay and start making calls, so I’m screwed for a couple days till that gets running. Honestly, glad I switched now

Re: Changed Providers

hTideGnow — Tue, 25 Apr 2023 20:22:34 GMT

Hi @Clarkes did you change provider or change plan?? Not able to login is normal if you changed provider. all carriers do it this way as your account will be closed as part of the porting. Since account is closed, you would not be able to login. You should have arranged porting earlier to avoid situation like this

With PM, they won't be able to refund as this is a propaid service. But talk to Telus, they might be able to compensate a bit