topic Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change. in Get Support

Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 13:18:36 GMT

I need to know if renewals have already occurred tonight/today. This is a time sensitive question.

Thx!

Edit:

I guess I best explain my question to now serve as a warning to those approaching the 90 day suspension deactivation date. April 25th was the deactivation date for an account I manage. As I have done many times before and in fact did with this account 120 days ago I logged in at midnight eastern to pay and reactivate but I had to change the payment card because of a hold on the card when the system logged me out. I could not log back in as it said it was down for maintenance. I tried to log into a couple of other accounts with the same message.

So I run around getting dressed to ride over to Mobil figuring I will kill 2 birds with one stone and test the instant top up/RTP theory of how to top up and reactivate if both 611 and self serve are down. Mobil was closed (early?!!) so I went kitty corner to 7/11 their machine was down since 9pm. I tried logging in again to check on another account and it was still down for maintenance.

So I went home to order from muskbird.com and it wasn't letting me pay!! Eventually I used my phone and it accepted payment from PayPal and sent me the voucher pin # one minute later at 1:55am pacific. This time login failed not for maintenance?!! 611 gave me that all too familiar "We are having trouble locating your phone number....?"

I should have had at least another hour to top up and reactivate as has been tested and proven numerous times....6am eastern is the deadline unless renewal payments run late? This obviously is no longer true....deactivation can occur anytime after midnight eastern on your deactivation date. This kind of change in the timing of deactivation should be clearly communicated to customers rather than discovered by trial and error.

Yes I realize I shouldn't have pushed the timing of the reactivation but having a lot on my plate this past week caught up to me but knowing all of the normal timing and how to reactivate by voucher still left me enough time to pay and reactivate.....with more than an hour to spare despite the obstacles encountered along the way. Or so I thought.... ?

Now there's plenty of misinformation floating around the community itself on this issue with many posts without the ability of the author(s) to edit them.

Extra thanks to @HALIMACS for helping me prove my theory! 🤞😪🐯🐈‍⬛

Re: Anyone going thru renewal right now?

HALIMACS — Tue, 25 Apr 2023 10:08:49 GMT

I am @maximum_gato

Mine seem to go through and my new buckets are showing with zero usage and activity.

Whassup?

Re: Anyone going thru renewal right now?

maximum_gato — Tue, 25 Apr 2023 10:11:55 GMT

@HALIMACS

Has payment gone thru?

Re: Anyone going thru renewal right now?

HALIMACS — Tue, 25 Apr 2023 10:13:56 GMT

@maximum_gato

Payment screen shows $1 was charged to payment card, however pending transaction not yet displayed on credit card transactions list.

I can check in an hour or so and update?

Re: Anyone going thru renewal right now?

maximum_gato — Tue, 25 Apr 2023 10:16:33 GMT

@HALIMACS

Thank you. Did you try logging in earlier tonight and find the site down for maintenance?

Re: Anyone going thru renewal right now?

HALIMACS — Tue, 25 Apr 2023 10:19:44 GMT

I did not - only logged in 10 minutes ago to check based on your post and knowing my renewal was also this morning.

My available funds are displaying my plan balance so they have not yet drawn upon it to renew the plan yet.

Re: Anyone going thru renewal right now?

maximum_gato — Tue, 25 Apr 2023 10:42:26 GMT

@HALIMACS

Thanks again. I need a CSA ASAP but have yet to get a reply. I might have to take drastic action ?!!

Re: Anyone going thru renewal right now?

HALIMACS — Tue, 25 Apr 2023 12:44:53 GMT

@maximum_gato

Even though Nikes tagline is just do it, I would suggest you don’t do it.

Wouldn’t want them to take drastic action back at ya 😉

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 13:20:13 GMT

@HALIMACS

Drastic action only confirmed my theory too late.

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

dust2dust — Tue, 25 Apr 2023 13:25:38 GMT

What boundary were you testing this time? 🙂 Or did you leave an account to the last possible second?

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 14:04:08 GMT

@dust2dust

Kind of but even maintenance normally allows at least an hour to manually top up and reactivate your service. At the time of posting this thread I should have had 26 minutes to top up but it had long been deactivated by then. I don't understand how the system changed if renewals had yet to finish at that point. Suspensions and/or deactivations have always occurred simultaneously. What changed for a deactivation to occur before the system wide suspensions for non payment?

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

dust2dust — Tue, 25 Apr 2023 14:08:04 GMT

Maybe the end of suspension is a hard midnight eastern unrelated to renewal. It would make sense to me.

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 14:20:59 GMT

@dust2dust

I haven't pushed the 6am deadline before but have reactivated well past midnight. And

@pm-smayer97has proven the 6am deadline over many years as well as the late renewal delay.

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

LitlLdy — Tue, 25 Apr 2023 14:30:32 GMT

@maximum_gato , oh boy! You have great luck don’t you? 😔 Sorry!

I’m so paranoid I always make sure to have enough funds in my account to cover the cost of my plan at least 2 days ahead of time! I don’t trust this place enough to wait until the last day / hour! 😏 My renewal was due on the 17th but didn’t take the finds from my account until very late morning but my service was renewed (plan reset, minutes, data & so on in my account) sometime after 1am AST! I always turn off my phone overnight when my service is going to be renewed. Not sure why but it seems to help getting my phone service to work after renewal!

I had my account set to lost / stolen mode before due I had enough funds in my account for renewal but I put my account on hold for 60 days to try Lucky Mobile (which was a nightmare with them in the end) & when I tried to reactivate my service I removed lost / stolen & nothing I did would reactivate my service! I had to submit a support ticket & that turned into a lot of fun getting my service working again! 😣 Nothing is fool proof here! Several issues / bugs in the system! 😬 🤐

I hope you get it sorted out & that you didn’t lose the account. I will ugly cry if it was a rewards account! 😏

Edit: For errors!

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 14:59:45 GMT

@LitlLdy

Yes I have experienced that lovely new glitch as well.....whereas our previous accounts with a balance would automatically reactivate once lost/stolen was removed "Resume" now the only way possible is via customer support. (Or adding more funds if I recall correctly?)

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

LitlLdy — Tue, 25 Apr 2023 16:41:04 GMT

@maximum_gato , does all this mean that there’s no way or hope to recover the account & everything on it?

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 19:43:33 GMT

@LitlLdy

Never say never again. 🤔

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

hTideGnow — Tue, 25 Apr 2023 20:13:39 GMT

Hi @maximum_gato I read reply that support able to give the number back after 90 days except not sure if they can stay on the old rewards system and not sure the credit if any.

I am always curious, why leave it till that late? I understand wait wait till last day to earn couple days, but no need to wait till last hour.

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

maximum_gato — Tue, 25 Apr 2023 20:35:38 GMT

@hTideGnow

You definitely cannot get a $$ rewards account back. And it seems a conflagration of obstacles and spreading myself to thin left me more last minute than intended. But suddenly being logged out mid-reactivation came out of left field as did what appears to be an early deactivation?

Re: Anyone going thru renewal right now? Deactivation of suspended accounts timing change.

hTideGnow — Tue, 25 Apr 2023 20:38:15 GMT

hi @maximum_gato let us know if there are good surprises after you talk to agent