topic Re: Refund in Get Support

Refund

Mypb05 — Tue, 25 Apr 2023 11:24:27 GMT

Hi, I have purchased a new PM sim card and dollar 15 plan yesterday. Right after I purchased my 15 dollar plan, I thought I need unlimited minutes. So I purchased a 25 dollar plan. (I thought when I change my plan I only need to pay the additional 10 dollars only). But I had to pay 25 again to get the plan.

Is it possible to get my 15 dollar as a refund?

Thank you advance for your help

Re: Refund

softech — Tue, 25 Apr 2023 11:35:02 GMT

@Mypb05 sorry,. you should have schedule a plan using Change Plan on Renewal date option instead of Change Plan Now, there is no upgrade of plan middle of a cycle other than paying the whole amount and start the new plan

But if an honest mistake, like PM support able to help

Please engage PM support:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Refund

HALIMACS — Tue, 25 Apr 2023 12:49:32 GMT

@Mypb05

Whereas you are a new client here, it’s likely they will place the difference on your available funds for use against future services/renewals.

I wouldn’t expect a refund to your payment card - that kind of action would be limited to errors on Public Mobiles part.

Re: Refund

computergeek541 — Tue, 25 Apr 2023 14:02:44 GMT

Re: Refund

computergeek541 — Tue, 25 Apr 2023 15:09:12 GMT

Re: Refund

Mypb05 — Fri, 28 Apr 2023 14:05:08 GMT

thank you very much..