topic Need help in Get Support

Need help

Jas5 — Tue, 25 Apr 2023 01:52:36 GMT

I can’t not get into my count have already reset password three times

Re: Need help

softech — Tue, 25 Apr 2023 01:55:15 GMT

@Jas5

try again to request reset, actual reset and login using Incgonito mode and see if it works.

If you are unable to self reset the password, PM support will be able to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Need help

Waffles822 — Tue, 25 Apr 2023 02:43:44 GMT

Have you tried deleting your cookies and resetting the password again?

Re: Need help

Korth — Tue, 25 Apr 2023 05:23:03 GMT

Clear caches and cookies.

And perhaps wait. If the system logged too many failed attempts from your device/computer/connection already then it's better to let it time out than it is to keep banging on a locked door. Leave it alone for a day.