topic Re: Samsung updated, no texting in Get Support

Samsung updated, no texting

Tigrisnl — Mon, 24 Apr 2023 19:43:26 GMT

I have a galaxy a70.

Samsung rolled out an update the other day and now I have the scrolling "no network connection" at the top. I checked....I am on my home network.

I restarted...nadda

Any ideas?

Re: Samsung updated, no texting

pmva — Mon, 24 Apr 2023 18:49:40 GMT

@Tigrisnl Try resetting your network settings? Did you check APN to see if values match those for PM?

Re: Samsung updated, no texting

Tigrisnl — Mon, 24 Apr 2023 19:07:07 GMT

I don’t know what those acronyms are?

Re: Samsung updated, no texting

softech — Mon, 24 Apr 2023 19:14:40 GMT

@Tigrisnl try this, although yours could be slightly different due to OS version

Step 1: From the home screen, swipe up to open the menu.

Step 2: Tap Settings.

Step 3: Tap General management.

Step 4: Tap Reset.

Step 5: Tap Reset network settings. Step 6: Tap Reset settings.

Step 7: Tap Reset..

Re: Samsung updated, no texting

pmva — Mon, 24 Apr 2023 19:18:29 GMT

@Tigrisnl wrote:
I don’t know what those acronyms are?

Here's an article that may help. Do a network reset per @softech suggestion. If that doesn't help check this article,

Set up data on an Android phone (publicmobile.ca)

PM - Public Mobile

APN - Access Point Name

Re: Samsung updated, no texting

Tigrisnl — Mon, 24 Apr 2023 19:17:34 GMT

The reset did not work

Re: Samsung updated, no texting

softech — Mon, 24 Apr 2023 19:21:12 GMT

@Tigrisnl I assume you reboot your phone already?

Try to pull your sim card out for a minute, then put it back in and see

turn off wifi so you can check clearer if mobile connected

Re: Samsung updated, no texting

Tigrisnl — Mon, 24 Apr 2023 19:41:42 GMT

Mo change

Re: Samsung updated, no texting

Tigrisnl — Mon, 24 Apr 2023 19:44:18 GMT

Still no luck

All those APN settings in the article were gone.....so I entered ad instructed

Restart

I guess I'll have to put in a request

Re: Samsung updated, no texting

computergeek541 — Mon, 24 Apr 2023 19:47:13 GMT

@pmva wrote:
@Tigrisnl wrote:
I don’t know what those acronyms are?
Here's an article that may help. Do a network reset per @softech suggestion. If that doesn't help check this article,
Set up data on an Android phone (publicmobile.ca)

PM - Public Mobile
APN - Access Point Name

Please be aware that APN settings are unrelated to SMS text merssaging. Those settings could be set incorrectly or even just left blank and SMS would still work.

Re: Samsung updated, no texting

computergeek541 — Mon, 24 Apr 2023 19:49:30 GMT

@Tigrisnl wrote:
I have a galaxy a70.
Samsung rolled out an update the other day and now I have the scrolling "no network connection" at the top. I checked....I am on my home network.
I restarted...nadda

Any ideas?

Please ensure that your SMSC is set to +16475800172,

Re: Samsung updated, no texting

Tigrisnl — Mon, 24 Apr 2023 20:15:41 GMT

The message center option is grayed out

There are no settings under my Sim card.

I am in good standing ....I don't understand why I have no service since the update from Samsung

Re: Samsung updated, no texting

Tigrisnl — Mon, 01 May 2023 22:10:33 GMT

Problem solved.....

I pulled out the Sim again....but I let it sit for about 5 minutes. Inserted then restarted the phone

BINGO!!!!!!🥳

Thank you all for the advice and options.🤗

~Jen