topic Re: Can PM clients purchase Telus US plans? in Get Support

Can PM clients purchase Telus US plans?

cory_c — Mon, 24 Apr 2023 20:27:37 GMT

Hello. In addition to not knowing exactly how VoLTE will affect me when traveling to the US, sadly I have to say that I have not been pleased with Public Mobile US plans. So, as Telus owns PM I'd like to know if one can purchase one of their US phone travel plans? Someone I know is with Telus and have stated how please they are.

Re: Can PM clients purchase Telus US plans?

dust2dust — Mon, 24 Apr 2023 14:16:19 GMT

You could fully change over to Telus and use their plans. But what would be the purchasing mechanism for placing Telus features onto a Public service? Or is there a method from the Telus side to place a feature onto a Public service?

I don't think any of these thoughts are possible (other than the first).

Do you know if your phone has had volte enabled on it (on its own without asking)? If so then it shouldn't be a problem.

Re: Can PM clients purchase Telus US plans?

softech — Mon, 24 Apr 2023 14:23:51 GMT

@cory_c no you cannot.

While PM is owned by Telus, they are different companies

If what you want is more data, maybe buy local prepaid data sim card? for voice and text, you can use VoIP app Textnow to calls and text for free

Re: Can PM clients purchase Telus US plans?

BKNS27 — Mon, 24 Apr 2023 14:52:29 GMT

@cory_c

Both Telus and PM will use T-Mobile network for service so I would think they would have the same service quality.

Since PM is now on VoLTE, the quality in the US would improve for calling.

Re: Can PM clients purchase Telus US plans?

HALIMACS — Mon, 24 Apr 2023 14:53:28 GMT

Not currently an option; interesting thought though, @cory_c

Re: Can PM clients purchase Telus US plans?

hycm53 — Mon, 24 Apr 2023 15:02:04 GMT

@cory_c wrote:
Hello. In addition to not knowing exactly how VoLTE will affect me when traveling to the US, sadly I have to say that I have not been pleased with Public Mobile US plans. So, as Telus owns PM I'd like to know if one can purchase one of their US phone travel plans? Someone I know is with Telus and have stated how please they are.

I don't think you can. If you get "your device is support VoLTE" message from PM, then US add on works good in the State. If you will stay more than 15 days, you'd buy local pre paid sim card.

Re: Can PM clients purchase Telus US plans?

Korth — Mon, 24 Apr 2023 15:05:32 GMT

But a 3G phone would still connect to a compatible 3G local network, even if it is outside Canada, yes?

Re: Can PM clients purchase Telus US plans?

hycm53 — Mon, 24 Apr 2023 15:59:28 GMT

@Korth wrote:
But a 3G phone would still connect to a compatible 3G local network, even if it is outside Canada, yes?

Yes it could depend which country. There's almost no 2G or 3G in the State.

Re: Can PM clients purchase Telus US plans?

Korth — Mon, 24 Apr 2023 16:38:31 GMT

@hycm53 wrote:
@Korth wrote:
But a 3G phone would still connect to a compatible 3G local network, even if it is outside Canada, yes?
Yes it could depend which country. There's almost no 2G or 3G in the State.

Perhaps I'm misunderstanding the problem. If the phone works on 3G or VoLTE then it works on 3G or VoLTE, you still get voice calls regardless which is used. So why would there be a problem with voice calls on USA networks?

Re: Can PM clients purchase Telus US plans?

hycm53 — Mon, 24 Apr 2023 16:48:17 GMT

@Korth wrote:
@hycm53 wrote:
@Korth wrote:
But a 3G phone would still connect to a compatible 3G local network, even if it is outside Canada, yes?
Yes it could depend which country. There's almost no 2G or 3G in the State.
Perhaps I'm misunderstanding the problem. If the phone works on 3G or VoLTE then it works on 3G or VoLTE, you still get voice calls regardless which is used. So why would there be a problem with voice calls on USA networks?

If the phone supports VoLTE then there's no problem voice call in State, if not then there's problem on voice call because USA shut off 2G, 3G net work since last year.

It couldn't or very hard to find 3G service on this 3G/4G/5G coverage map:
https://www.nperf.com/en/map/US/-/85.T-Mobile-inc-Sprint/signal/?ll=36.10237644873644&lg=-84.56836044788362&zoom=4

Re: Can PM clients purchase Telus US plans?

cory_c — Thu, 27 Apr 2023 11:47:28 GMT

Thanks for the suggestion!

Re: Can PM clients purchase Telus US plans?

cory_c — Thu, 27 Apr 2023 11:49:18 GMT

Yes. It should be an option.

Re: Can PM clients purchase Telus US plans?

cory_c — Thu, 27 Apr 2023 11:54:13 GMT

Prior to Covid I had traveled to Puerto Rico and see from your link that VoLTE, and likely 3 G, is not available throughout the island. Likely, why I had connection issues.

Re: Can PM clients purchase Telus US plans?

softech — Thu, 27 Apr 2023 12:18:36 GMT

@cory_c wrote:
Prior to Covid I had traveled to Puerto Rico and see from your link that VoLTE, and likely 3 G, is not available throughout the island. Likely, why I had connection issues.

@cory_c PM is enabling VoLTE for customers, not sure if they have activated your account yet. But they did, you can use VoLTE there