topic Re: U.S. Roaming Data Add-On Rewards in Get Support

U.S. Roaming Data Add-On Rewards

jkmatthie — Mon, 24 Apr 2023 07:16:58 GMT

Just a quick question. The U.S. Roaming Data add-on offers 3gb (over a 15-day period) for a total of 20 rewards points.

If you are still in Canada, and have run out of data on your plan, but use your points to purchase this reward, will you be able to use these 3gb of data? Or can you only use the data while you are actually roaming the United States?

Question is basically: Can I purchase this reward (3gb data for 20 points) and immediately have 3gb data again for 15 days, no matter where I am located in the U.S. or Canada?

I have a lot of points, but very little data left this month. It seems like a better deal than the Canada offerings. Just being honest. 🙂

Re: U.S. Roaming Data Add-On Rewards

cellphoneuser1 — Mon, 24 Apr 2023 08:12:26 GMT

@jkmatthie wrote:
Just a quick question. The U.S. Roaming Data add-on offers 3gb (over a 15-day period) for a total of 20 rewards points.

If you are still in Canada, and have run out of data on your plan, but use your points to purchase this reward, will you be able to use these 3gb of data? Or can you only use the data while you are actually roaming the United States?

Question is basically: Can I purchase this reward (3gb data for 20 points) and immediately have 3gb data again for 15 days, no matter where I am located in the U.S. or Canada?

I have a lot of points, but very little data left this month. It seems like a better deal than the Canada offerings. Just being honest. 🙂

Roaming add-on is only for roaming. The roaming data can't be used in Canada.

Re: U.S. Roaming Data Add-On Rewards

jkmatthie — Mon, 24 Apr 2023 08:16:09 GMT

Okay, good to know — before I used my points for it. Wish there was a better data add-on, on the Canadian side. Thanks for the help @cellphoneuser1

Re: U.S. Roaming Data Add-On Rewards

cellphoneuser1 — Mon, 24 Apr 2023 08:18:33 GMT

@jkmatthie wrote:
Okay, good to know — before I used my points for it. Wish there was a better data add-on, on the Canadian side. Thanks for the help @cellphoneuser1

The best deal for data in Canada is to change to a plan that includes just the right amount for your regular usage over 30 days. Add-ons are expensive and are only for light usage.

Re: U.S. Roaming Data Add-On Rewards

Sable — Mon, 24 Apr 2023 09:53:37 GMT

https://www.publicmobile.ca/en/ab/chatbot Here's a direct link to chat with someone, maybe copy and paste your question to make it less painful lol. Best wishes!

Re: U.S. Roaming Data Add-On Rewards

jkmatthie — Mon, 24 Apr 2023 11:57:58 GMT

Sadly, I upgraded to the largest plan, and it was insufficient this month. I wouldn't have at all, except for the area that I am working in does not have an acceptable wifi solution.

Re: U.S. Roaming Data Add-On Rewards

softech — Mon, 24 Apr 2023 12:47:12 GMT

@jkmatthie

So, you just need more data at the moemnt?

one workaround is to make a early renewal or change plan to another one and have it start now. It is likely more economical this way

To make an early renewal, you will need PM support to help to do

To change plan, as long as you change to another plan, you can do it yourself. Just pick a plan and select Change Plan now. PM will charge you the new plan amount now and start the new 30 days cycle on the new plan today This is likely a better solution than buying addon as those are expensive

Re: U.S. Roaming Data Add-On Rewards

jkmatthie — Tue, 25 Apr 2023 09:23:03 GMT

That seems probably like the right approach, yes, as I'm coming up on only a 3 GB of data left, from the 35 GB I started with, although I already had a 1 GB add-on waiting to be used, but that I believe will carry over to the next month, if unused.

Also, it appears that the $65 plan is suddenly different after I purchased it last month. Then, it was $65 for 35gb of data + unlimited Canada/International talk. However, as I review the plans available today, I see that the same $65 only gets me 30 GB of data, the same unlimited Canada/International talk, but for whatever reason, also unlimited International Text and Picture messaging, voicemail and call display. Weird. I would prefer to keep the extra 5 GB of data, thanks.

How do I contact a PM support person right away when I need their assistance? Because, if this is my only option, I prefer to just renew my existing plan right now, and certainly not have less for the same money.