topic Re: sims in Get Support

sims

newfie54 — Sun, 23 Apr 2023 21:06:27 GMT

i purchased two sims on the 23 march and i have not recived them yet. can you tell me why,

Re: sims

softech — Sun, 23 Apr 2023 21:09:19 GMT

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been 1 full month, likely it was lost on your way you can open ticket with PM support , they will likely offer to send you another one or reimburse you the cost for you to buy in person from a Telus or Koodo store around

To open ticket:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: sims

Meow — Sun, 23 Apr 2023 21:13:28 GMT

Well, it is 4 weeks now...

Since it is sent by Canada Post reasons not to receive could be various: mail theft, invalid address, etc.

You can contact agent for replacement and see what they have to say.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: sims

hairbag1 — Sun, 23 Apr 2023 22:15:52 GMT

@newfie54

these guys have the PM sim cards for about $6 and promise fast / free delivery. If you're in or near the GTA, they have a local pick-up option too.

I've purchased from them and can confirm they do ship fast. Bought sim on a Thursday ...delivered to me next Tuesday in BC.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile