topic Re: Can't make outgoing calls in Get Support

Can't make outgoing calls

Bobbijcpm — Fri, 14 Apr 2023 02:12:43 GMT

3 weeks into a new simcard on an unlocked phone which previously worked with public mobile it will not make outgoing calls. Message 7B1 your phone is not activated on network. Incoming work fine but with no caller ID. Texting works fine.

I've restarted phone. Put sim card into 2 other phones (same response) Put another phones sim card in this phone, and it worked.

It's a new public mobile phone number (no porting)

I've done airplane mode for a few minutes and left the sim card out for several minutes. I've manually selected the network.

I've had this problem with public mobile before and swapping the sim to a different phone and back fixed it last time (about 2 years ago) Samsung S10.

I've tried to make a ticket but the login didn't work.

I sent a PM but there's been no reply.

This phone is for my business please help I'm crippled currently.

Re: Can't make outgoing calls

softech — Fri, 14 Apr 2023 02:19:49 GMT

@Bobbijcpm did you send a message to Public Mobile for help? Please note they will reply it via Community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

But if you opened it for over 48 hours, it's too old the ticket again. You need to open another ticket

Understand the login didn't work, choose the use the 4 digits PIN instead of My Account login for validation. If that still does not work, please message them using Method 2 below:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't make outgoing calls

hycm53 — Fri, 14 Apr 2023 02:27:02 GMT

@Bobbijcpm It looks like there's problem at sim card.

1. You can chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help;

2. Send private message to CS_Agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't make outgoing calls

Dunkman — Fri, 14 Apr 2023 02:29:14 GMT

@Bobbijcpm

Most customer service agent work:

Monday to Sunday: 6 AM to 10 PM EST

You might need to wait for tomorrow for response

Might want try a network reset of phone.

Add 1 or +1 in front of area code

Re: Can't make outgoing calls

BKNS27 — Fri, 14 Apr 2023 08:20:28 GMT

@Bobbijcpm

It sounds like there might be a provisional/backend issue with the SIM so you don't need to purchase a new SIM.

You have to be patient for a CS_Agent to reply back to you so keep your eyes on the envelope icon above in the morning.

Re: Can't make outgoing calls

Luddite — Sun, 23 Apr 2023 20:42:30 GMT

@Bobbijcpm "This phone is for my business please help I'm crippled currently."

Hopefully sorted by now. Some potentially useful thoughts on this subject.

After giving some thought to the issue of service disruptions, have concluded a residential phone service, cellular or landline, alone is not a good solution if you cannot tolerate several days without service. A business voip service seems to offer the best balance of dependability and price BUT I am not an expert just an interested bystander.

Some reading:

VOIP: https://top5voipproviders.com/ca/

STILL WANT PM for the price read through:

100% SERVICE