topic Re: new password doesnt work in Get Support

new password doesnt work

mirnot — Tue, 04 Jan 2022 20:05:17 GMT

seven minutes ago i received an email for my new password when i clicked on the link it brought o me a page that says

Sorry, this page has a time limit which has expired.

Please re-enter the old and new passwords and try again. what am i supposed to do!!!!!!!!!!!!!!!!!!!!!! i got the same message yesterday.. i must get into my account . could someone advise me. thank you

Re: new password doesnt work

NDesai — Fri, 08 Dec 2017 06:54:48 GMT

@mirnot Password reset has been broken for as long as i have been here. They are working on it to fix it. For now, you need to send a private message to the Moderator_Team with your account info and they will reset it from their end possibly tomorrow morning.

Re: new password doesnt work

SD08 — Fri, 08 Dec 2017 06:55:29 GMT

Your account needs a password reset with the help of a moderator. Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.

More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.

Re: new password doesnt work

Acekiller — Fri, 08 Dec 2017 16:43:32 GMT

it is unfortunate that they don't seem to care about fixing the issue.

Re: new password doesnt work

alanbrenan — Fri, 08 Dec 2017 17:51:41 GMT

@Acekiller wrote:
it is unfortunate that they don't seem to care about fixing the issue.

If you ask me, I don't mind them taking time for something that is potentially a giant security issue. I definitely don't think they don't care to fix the issue, just may be a low priority or they want to make sure to do it right and may not have the resources to accomplish that yet.