topic Re: Service Not Working in Get Support

Service Not Working

Zoey101 — Sat, 22 Apr 2023 22:19:51 GMT

I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my account figuring I needed to do so to activate the plan. Why is my service not working? Please help!

Re: Service Not Working

computergeek541 — Sat, 22 Apr 2023 22:21:16 GMT

@Zoey101 wrote:
I purchase a SIM card and activated a plan. On my account it says “Active” but my service does not work. I can’t receive calls, send texts or make calls. I have an iPhone so all it says is SOS. I’ve paid for the plan and added an extra $40 to my account figuring I needed to do so to activate the plan. Why is my service not working? Please help!

If you use devicecheck.ca, is the status of the IMEI clear?

Re: Service Not Working

hairbag1 — Sat, 22 Apr 2023 22:32:17 GMT

@Zoey101

is the iPhone locked to previous network ?

If so, you'll need to contact them to unlock said iPhone befo9re it'll work with PM.

added

click Settings / General..scroll down to find Carrier Lock which should show No SIM restrictions.

Re: Service Not Working

HALIMACS — Sat, 22 Apr 2023 22:26:59 GMT

@Zoey101

To be certain the SIM is ready to provide service, try it in another device which is known to be working (if available).

This will point to whether a Public Mobile (SIM/account) issue or a device issue.

Re: Service Not Working

Yummy — Sat, 22 Apr 2023 22:30:55 GMT

Did your phone Ever worked as a 'phone'?

Maybe it is blacklisted? Broken? Broken connectors to SIM? Locked to previous provider?

Did you try any other SIM to isolate issue (phone or SIM)?

Re: Service Not Working

Zoey101 — Sat, 22 Apr 2023 22:31:28 GMT

The phone was purchased this last Christmas used as a gift. It is an iPhone 11. I was under assumption any phones after 2017 are automatically unlocked?

Re: Service Not Working

Zoey101 — Sat, 22 Apr 2023 22:33:42 GMT

It recently worked under the Koodo network from January-March. Recently tried switching to PM as they offer a better plan for cheaper.

Re: Service Not Working

softech — Sat, 22 Apr 2023 22:36:59 GMT

@Zoey101 it should be unlocked,

You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

but again, did you check if the phone is clean as advised above? again, this is the site

https://www.devicecheck.ca/check-status-device-canada/

And you have another phone to test the PM sim?

Re: Service Not Working

hairbag1 — Sat, 22 Apr 2023 22:37:06 GMT

@Zoey101

well if it recently worked for a Kodoo plan...it'll work on a PM plan.

Follow suggestion of @HALIMACS and try that sim in a different unlocked phone. See if it'll work.

Re: Service Not Working

pmva — Sat, 22 Apr 2023 22:41:21 GMT

@Zoey101 If your phone is showing SOS then it's not connecting to the PM network.

- Are you within range of a Telus tower..are you somewhere urban or somewhat rural where coverage could be spotty?

- did you port an existing number to PM or is this a new number?

- Is this this an unlocked phone you have?

- have you tried restarting the phone with the PM SIM installed?