topic Re: up dating my plan from 3G to 4G in Get Support

up dating my plan from 3G to 4G

keneye — Sat, 22 Apr 2023 18:29:07 GMT

It states that after changing your plan, you will loose your current promotions. Does that mean I will lose my Loyalty and Pre-Authorized Payments savings? Is there a phone number where you can talk to a real person?

Re: up dating my plan from 3G to 4G

softech — Sat, 22 Apr 2023 18:31:38 GMT

@keneye no worry, you won't loss those. Those are rewards and not promotion

that warning is for those who have activation bonus like 2GB for xx months.. If you so don't have those, it won't affect you

Go ahead and make the plan cahbeh:)

Re: up dating my plan from 3G to 4G

hTideGnow — Sat, 22 Apr 2023 18:35:32 GMT

Hi @keneye PM only has online support and no phone to call

But you won't loss any loyalty or auto pay rewards for plan change. I have gone through this multiple times and can confirm from experience

But an advise is to use "Change plan on reneal

date" and not "Change plan now" when you make the plan change

Re: up dating my plan from 3G to 4G

keneye — Sat, 22 Apr 2023 18:36:57 GMT

So my old plan had unlimited calling in Canada & the US. I see the new plan does not have this.

Re: up dating my plan from 3G to 4G

computergeek541 — Sat, 22 Apr 2023 18:41:25 GMT

@keneye

Unfortunately, plans that include calling to.the US are no longer current offerings.

Re: up dating my plan from 3G to 4G

softech — Sat, 22 Apr 2023 18:41:43 GMT

@keneye yes, current new plan no longer has US calling inckudrd. But you can use VoIP app to call US for free as a workaround

Re: up dating my plan from 3G to 4G

hTideGnow — Sat, 22 Apr 2023 18:42:44 GMT

ho @keneye sorry, no more US calling in any plan now. Once you given up your plan, you won't be able to get it back. So, decision time...

Re: up dating my plan from 3G to 4G

dust2dust — Sat, 22 Apr 2023 18:44:47 GMT

In US? Or just calling TO the states? Do you also have a 2gb data component? That was a short-lived roaming plan if so. Do you go to the states much?