topic Re: add-on in Get Support

add-on

cdef2 — Sat, 22 Apr 2023 15:56:47 GMT

I need to purchase an add-on now and I cannot get any other page from the home page to do this.

I need it now, why is the website not working please?

Re: add-on

Yummy — Sat, 22 Apr 2023 15:59:10 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: add-on

Dunkman — Sat, 22 Apr 2023 16:00:22 GMT

@cdef2

I am able to login presently to my account and shop for add on.

The website is finicky. Try to clear cache or incognito/private mode. Or a different web browser or even different device.

Re: add-on

softech — Sat, 22 Apr 2023 16:21:56 GMT

@cdef2 first try Incognito mode as advised. If still does not work, try calling *611 and but it there with your 4 digits pin. If you forgotten the pin, reset it at My Account 's Profile page

Re: add-on

dust2dust — Sat, 22 Apr 2023 16:40:03 GMT

Unfortunately, the 611 service only has roaming add-ons (adding - and data, no other talk) available. Which add-on are you needing?

Re: add-on

softech — Sat, 22 Apr 2023 16:34:31 GMT

@cdef2 what add-on you need??

According to another post, there are add-ons other than Roaming.

https://productioncommunity.publicmobile.ca/t5/Get-Support/611-IVR-Menu-System/td-p/934136

I just tried it myself with a regular data addon, except that I didn't finish the purchase as I do not need the addon at the moment

Re: add-on

dust2dust — Sat, 22 Apr 2023 16:39:25 GMT

@softech- Oh yes you're right. I forgot about data. I had talk on the brain.