topic Re: Unable to Transfer Account to Public Mobile in Get Support

Unable to Transfer Account to Public Mobile

PatMcCarten — Fri, 21 Apr 2023 22:07:34 GMT

Hello, I'm a new subscriber transferring a Fido account to Public Mobile. I haven't received the transfer request SMS message. How do I re-initiate the process?

Re: Unable to Transfer Account to Public Mobile

hTideGnow — Fri, 21 Apr 2023 22:11:03 GMT

hi @PatMcCarten there is number to call

sending it to you via Community inbox

Re: Unable to Transfer Account to Public Mobile

BKNS27 — Fri, 21 Apr 2023 22:12:25 GMT

@PatMcCarten

You need your Fido SIM in your phone so they can text you to confirm the porting request…you have 90 minutes to reply or porting will be cancelled.

Re: Unable to Transfer Account to Public Mobile

softech — Fri, 21 Apr 2023 22:12:27 GMT

@PatMcCarten

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Unable to Transfer Account to Public Mobile

tamadelic — Sat, 22 Apr 2023 12:26:29 GMT

I am having the same issue as the original poster, would you be able to give me the contact number

Re: Unable to Transfer Account to Public Mobile

HALIMACS — Sat, 22 Apr 2023 12:38:30 GMT

@tamadelic

I will private message you the number to help with porting.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.