topic Re: incomplete account activiate in Get Support

Re: incomplete account activiate

KathyRH — Fri, 21 Apr 2023 19:54:30 GMT

I have the same problem. Im trying to submit a ticket but i keep getting directed to the community. Help!

Re: incomplete account activiate

softech — Fri, 21 Apr 2023 19:56:58 GMT

what exact problem you have?

if you have already activated and just need to provide the correct porting information, I will message you a phone number to call, please check your community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

If you have not activated yet and you need support to help, please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: incomplete account activiate

KathyRH — Fri, 21 Apr 2023 23:40:56 GMT

Thanks, I accidentally took the old sim card out too soon so i did not receive the message to confirm that I want to port.