topic Re: Activation in Get Support

Activation

yolande1944 — Fri, 21 Apr 2023 19:06:08 GMT

I opened up an account and transferred my phone number from Koodo however my new Public Mobile phone line shows no network connection. How do I get it to work?

Re: Activation

Meow — Fri, 21 Apr 2023 19:08:17 GMT

Log in to your account and verify is account is Active and confirm number is ported (if you followed porting instructions to the letter).

Use COMPUTER not phone to do that...

Re: Activation

softech — Fri, 21 Apr 2023 19:10:15 GMT

@yolande1944 if your new PM sim card does not even connect, it is a problem with sim card provisioning. No worry, it is an easy fix for PM support, you just need to open ticket to engage them

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Activation

yolande1944 — Fri, 21 Apr 2023 19:19:44 GMT

My phone does not work it shows me the following message: no network connection

Re: Activation

Handy1 — Fri, 21 Apr 2023 19:24:01 GMT

@yolande1944 Assuming you have tried to reboot the phone and still not connecting to public mobile you may need to reach out to support to have them reprovision the SIM card for you

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Activation

Meow — Fri, 21 Apr 2023 19:25:34 GMT

Reboot phone (turn off/on)

Remove SIM and reinsert it

Try your SIM in another phone to see if it is SIM issue.

Try Other SIM in your phone to see if it is phone issue.

Possible service outage in your area.

Re: Activation

softech — Fri, 21 Apr 2023 19:27:53 GMT

@yolande1944

as advised on your other post, this is likely a sim card provisioning issue, you just need to open ticket to engage PM support:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Activation/td-p/973190