topic Re: Payment denied, but funds are there. Locked out of account in Get Support

Payment denied, but funds are there. Locked out of account

scotk — Sat, 22 Apr 2023 02:15:36 GMT

I got a notice today my account didnt renew due to non payment.

Im sure there is money, but didnt go through.

Cant access my bank account or credit card because I only have access to unsecure wifi.

Normally access through phone.

Need help from rep please

~~@ admin @ Admin1 @ admin2~~

edited by computergeek541: the above tagged usernames aren't admins

Re: Payment denied, but funds are there. Locked out of account

softech — Fri, 21 Apr 2023 16:49:03 GMT

@scotk can you access My Account?

Please login to My Account and check if the Account status is Suspended. Click Reactivate my plan and follow the steps to make a manual payment

Re: Payment denied, but funds are there. Locked out of account

scotk — Fri, 21 Apr 2023 16:54:01 GMT

I cant, because I am on public wifi I know has hackers.
I can only security access my account using cell phone.
I cant even check my Credit card, for the same reason

I need my service temp reinstated so I can make payment

Thanks

Re: Payment denied, but funds are there. Locked out of account

softech — Fri, 21 Apr 2023 16:56:00 GMT

@scotk you have to open ticket with PM support then

One thing you can do without support is to get a voucher from SDM/711/Shell/London drug (get from there as their vouchers can be used immediately, vouchers from other stores might have a 24 hours wait time) and then load the voucher using *611 on your phone

If you really need support, please enage them via ticket,

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment denied, but funds are there. Locked out of account

Handy1 — Fri, 21 Apr 2023 16:56:04 GMT

@scotk

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Payment denied, but funds are there. Locked out of account

scotk — Fri, 21 Apr 2023 16:57:23 GMT

I dont know my PIN 😞

Re: Payment denied, but funds are there. Locked out of account

softech — Fri, 21 Apr 2023 16:58:48 GMT

@scotk if you need your PIN to open ticket and unable to do so, please message them instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

but if you are going with voucher as a workaround for now, you dont' need a 4 digits account pin to load voucher. You just need to get the voucher and load the 12 digits voucher PIN

Re: Payment denied, but funds are there. Locked out of account

scotk — Fri, 21 Apr 2023 17:11:18 GMT

FML this is so fkn frustrating.
CAnt even verify my account,

Code is sent, check your phone!"

Nothing shows up

Re: Payment denied, but funds are there. Locked out of account

softech — Fri, 21 Apr 2023 17:12:08 GMT

@scotk are you putting in ticket? just use direct message, no need to validate account until an agent picks up the ticket

Re: Payment denied, but funds are there. Locked out of account

scotk — Fri, 21 Apr 2023 17:16:18 GMT

I need my phone activated so I can make a payment.

I would love to phone in my credit card number but now *611 wont even fkn work 😞

Re: Payment denied, but funds are there. Locked out of account

scotk — Fri, 21 Apr 2023 17:22:52 GMT

Where do I find direct message?

Re: Payment denied, but funds are there. Locked out of account

softech — Fri, 21 Apr 2023 17:23:49 GMT

@scotk message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment denied, but funds are there. Locked out of account

computergeek541 — Sat, 22 Apr 2023 02:17:28 GMT

@scotk wrote:
Need help from rep please
~~@ admin @ Admin1 @ admin2~~

@scotk

Please do not provide any information about yourself or your acocunt to the above usernames. They are not site administrators nor do they work for Public Mobile.