topic Re: iphone 7 plus calling issues in Get Support

iphone 7 plus calling issues

chasolive1 — Fri, 05 May 2023 20:26:06 GMT

Within the last few weeks my spouses iphone 7 plus suddenly could not make long distance calls, and local calls are seemingly random. Apple checked the phone and says its fine. We reset the phones network connections and even switched sim cards from my iphone 8 plus and the problem persists. I have no issues with calls from my phone. I noticed that the carrier setting versions are different between the iphone 7 and 8. Has support for the iphone 7 carrier settings been discontinued?

Re: iphone 7 plus calling issues

BKNS27 — Fri, 21 Apr 2023 02:24:56 GMT

@chasolive1

There could be a provisional/backend issue with the SIM so submit a ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

Please note that CS_Agent staff hours are from 6:00am to 10:00pm so they might not get back to you tonight but contact them anyway and they will private message you tomorrow.

Re: iphone 7 plus calling issues

softech — Fri, 21 Apr 2023 02:26:55 GMT

@chasolive1

You said making long distance calls, do you have proper long distance addon? which country are you trying to call?

since you already tried on another iPhone and same issue, I suggest you to open ticket with PM support and have them reset the account:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: iphone 7 plus calling issues

ShariFawn — Fri, 21 Apr 2023 05:47:13 GMT

Based on the information provided, it is possible that the issue with your spouse's iPhone 7 Plus is related to the carrier settings.

Re: iphone 7 plus calling issues

chasolive1 — Fri, 21 Apr 2023 14:37:53 GMT

Thanks. I have opened a ticket.

Re: iphone 7 plus calling issues

chasolive1 — Fri, 21 Apr 2023 14:41:26 GMT

Thanks. We have bonus international minutes that were working up until recently. I have opened a ticket.

Re: iphone 7 plus calling issues

dust2dust — Fri, 21 Apr 2023 14:43:01 GMT

That could be a separate problem. What country are you trying to call?

Re: iphone 7 plus calling issues

chasolive1 — Fri, 21 Apr 2023 14:45:18 GMT

Thanks. The carrier setting did not offer an update after following the recommended steps. I have opened a ticket that will hopefully resolve the issue.

Re: iphone 7 plus calling issues

chasolive1 — Fri, 21 Apr 2023 21:38:17 GMT

Thanks to all. An account reset fixed the calling issues.

Re: iphone 7 plus calling issues

BEER — Fri, 05 May 2023 16:51:52 GMT

iPhone 7 is now outdated.

Re: iphone 7 plus calling issues

BEER — Fri, 05 May 2023 16:52:57 GMT

You must have an iPhone 8 or newer (The following iPhone models are not VoLTE compatible: iPhone 8 A1863, iPhone 8 Plus A1864, iPhone X A1865)
Your iPhone should be using iOS 13.x. or newer
Enable LTE by opening Settings, selecting Mobile Data, and then choosing the enable LTEoption
Turn on VoLTE, by selecting Mobile Data, Voice & Data and toggle VoLTE to on
Once you have completed the steps above, run a power cycle on your iPhone