topic Self Serve Log-In in Get Support

Self Serve Log-In

W1N570N — Fri, 21 Apr 2023 13:17:08 GMT

I realized that I have to change credit cards on my plan as I changed cards and my service stopped at my plan renewal date (yesterday). However, when I try to log-in to self serve/my account, I keep getting the following message This page is down or unavailable for maintenance. Click below to return to My Account page." What should I do? I have tried resetting my password and this doesn't work, and the chatbot says that there is no scheduled maintenance right now. Please advise me.

Thanks

Re: Self Serve Log-In

softech — Fri, 21 Apr 2023 13:25:58 GMT

@W1N570N Yes, My Account site is down. Usually it will be back up and running shortly , give it an hour or two

But if you need to reactivate the service urgently, get a voucher from SDM/711/Shell/london drug (no service fees) or online at ding.com/muskbird.com (small fees) and then load the voucher via *611. this is the quickest way to resume the service without logging into My Account

Re: Self Serve Log-In

Dunkman — Fri, 21 Apr 2023 13:28:00 GMT

@W1N570N

I just tried to login and got the same message. Might be temporarily down.

You can also try a different web browser, clear cache or incognito mode. Or try on a different device.

If that does not work, maybe try again in the next hour.

Or you could submit a ticket for customer service help.

Chat with Simon to submit a ticket

https://www.publicmobile.ca/en/ab/get-help

Re: Self Serve Log-In

Dunkman — Fri, 21 Apr 2023 14:13:04 GMT

@W1N570N

I am able to login into my account now. You can try again.

Re: Self Serve Log-In

will13am — Fri, 21 Apr 2023 14:25:05 GMT

@Dunkman wrote:
@W1N570N
I am able to login into my account now. You can try again.

I am wondering if the glitch might have been cache related. I encountered a problem that suggests the site might have been down. When I went back to trying the login again, I went straight into the site. The earlier session was cached. I have never seen this before. Most often I used incognito mode but did not this morning.

Re: Self Serve Log-In

W1N570N — Fri, 21 Apr 2023 17:09:43 GMT

Thanks for the reply. My account was also down last night, how long do you think before it becomes back up again?

Re: Self Serve Log-In

softech — Fri, 21 Apr 2023 17:13:33 GMT

@W1N570N it is up and running now

Please try again.

If you still encounter login problem, please try to use Incognio mode

If still problem, give us the exact error and we can try to help

Re: Self Serve Log-In

Dicko68 — Thu, 28 Sep 2023 23:13:50 GMT

No use Capital One Master Card. It won’t work. Try

Re: Self Serve Log-In

Dicko68 — Thu, 28 Sep 2023 23:14:51 GMT

it is coming back soon very soon. Just weird

Re: Self Serve Log-In

Dicko68 — Thu, 28 Sep 2023 23:15:40 GMT

Say it is open running. The site is working

Re: Self Serve Log-In

Becca81 — Wed, 04 Oct 2023 15:41:42 GMT

Mines doing the same!!

Re: Self Serve Log-In

softech — Mon, 09 Oct 2023 07:05:26 GMT

Re: Self Serve Log-In

SPEND234 — Wed, 10 Jan 2024 08:24:01 GMT

Similar thing is happening to me. I have tried quite a few times to use another form of payment and online just does not letting it go through

Re: Self Serve Log-In

LaraMaheden — Sun, 21 Jan 2024 18:17:03 GMT

I'm in a similar situation except everytime I try to login to my PM account, I get redirected to a webpage that only notes the following: "Unauthorized access / Accès non autorisé" in very small font.

I have been going back and forth with PM's "Support" team since January 11th and was told that my case had been "escalated" and that someone would reach out to me, but no one has and I still can't get into my account to update my credit card information.

In the meantime, I had to purchase a top-up voucher through another website (which cost me an additional $10) to keep my service active.

Re: Self Serve Log-In

Flojopeters — Fri, 09 Feb 2024 06:38:30 GMT

It still won't let me pay with a visa tho. Same issue.

Re: Self Serve Log-In

Dave231974 — Mon, 18 Mar 2024 19:16:39 GMT

Try to pay your bill today. It should be fine.

Re: Self Serve Log-In

Kolbyl — Mon, 01 Apr 2024 18:07:52 GMT

When I am trying to view my account or make any changes it just keeps loading. I always find it hard to login to my account.

Re: Self Serve Log-In

Lori77 — Fri, 19 Apr 2024 13:55:31 GMT

Ive been trying to change my credit card info since february, still wont do it!

Re: Self Serve Log-In

Ferguson — Wed, 08 May 2024 17:59:43 GMT

I wonder if you might clear the cache on your browser or login with a different browser or clear your cache? If its Chrome clear the cache and try again and if it still doesn't work try MS Edge.

Re: Self Serve Log-In

jack57 — Tue, 21 May 2024 01:24:04 GMT

Public mobile garbage service...