topic Re: I have add-on data but it's not working in Get Support

I have add-on data but it's not working

Mazen — Fri, 21 Apr 2023 01:00:07 GMT

I have add-on data showing as 2GB, and I have also purchased a further 1GB at $15, but it's just not working. I have no data

Re: I have add-on data but it's not working

Yummy — Fri, 21 Apr 2023 01:14:35 GMT

If you see it on your account, did you try to reboot your phone (turn off, wait a bit, turn on)?

Re: I have add-on data but it's not working

hycm53 — Fri, 21 Apr 2023 01:16:00 GMT

@Mazen wrote:
I have add-on data showing as 2GB, and I have also purchased a further 1GB at $15, but it's just not working. I have no data

Did you turn on cellular data and roaming?

Re: I have add-on data but it's not working

computergeek541 — Fri, 21 Apr 2023 04:35:11 GMT

@hycm53 wrote:
@Mazen wrote:
I have add-on data showing as 2GB, and I have also purchased a further 1GB at $15, but it's just not working. I have no data
Did you turn on cellular data and roaming?

The $15/1GB data add-on is for domestic use. The data roaming setting wouldn't make any difference.

Re: I have add-on data but it's not working

Mazen — Fri, 21 Apr 2023 22:46:47 GMT

I did not realize it had automatically shut it down. Thank you. Huh! Never occurred to me. Thank you

Re: I have add-on data but it's not working

Mazen — Fri, 21 Apr 2023 22:47:31 GMT

I did do that. but I did not realize it had automatically shut it down. Thank you. Huh! Never occurred to me. Thank you