topic account problems in Get Support

account problems

Bixby — Fri, 21 Apr 2023 00:14:12 GMT

I have two Public Mobile accounts, one for my daughter, one for me. Both are linked to the same email. I thought this wouldn't be a problem because with my previous provider, accounts were linked to the cel #, NOT the email. So here's the rub: I can access my daughter's "My Account" (had to update credit card info) but not mine. May I PLEASE speak to someone so we can fix this?

Re: account problems

softech — Fri, 21 Apr 2023 00:21:33 GMT

@Bixby PM My account systm is one account/line one email. If you have 2 accounts , you must be using 2 different email to login or using email alias

if you are unable to login one of the account and not sure the email, open ticket with PM support:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: account problems

hairbag1 — Fri, 21 Apr 2023 00:21:17 GMT

@Bixby

you'll have to contact a CSA to add a different email address to either hers or yours.

Top of this page, click Get Help / Chat with Simon to start process of CSA help. Give them as much acct info as you can

Watch the little envelop icon top right side of page will be highlighted when they respond.

Each account needs a unique email address...if you use gmail, you can use alias though.

Re: account problems

dust2dust — Fri, 21 Apr 2023 00:27:27 GMT

Did you sign up these two accounts before last July and in a store?