topic Re: Password in Get Support

Password

joeybu88 — Thu, 20 Apr 2023 22:41:15 GMT

Been trying to reset my password a few times now and it keeps saying that there is an error please try again and I keep trying but nothing happens.

Re: Password

HALIMACS — Thu, 20 Apr 2023 22:57:06 GMT

@joeybu88

Try this from a DESKTOP or LAPTOP device after clearing cache and cookies. Make certain you're using the correct self-serve e-mail address, perhaps look for e-mails from Public Mobile in the e-mail account you are using to confirm.

Also, log in to PM's self-serve site using incognito or private tab.

After the password link is sent, check spam or junk folders if not in your e-mail inbox.

Re: Password

joeybu88 — Thu, 20 Apr 2023 22:58:43 GMT

Done all that and it's still the same thing. Everything I try and login into my account for the past months there's been nothing but trouble for me. Really concerning switching carriers at this point

Re: Password

softech — Thu, 20 Apr 2023 23:00:21 GMT

@joeybu88 do you have a Telus account as well?

I guess you should start only use Incognito mode only to login to My Account

But first, you need to get back. If you are unable to self reset the password using the Reset Password link there, please open a ticket with PM Support:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Password

HALIMACS — Thu, 20 Apr 2023 23:00:57 GMT

That indeed is odd, @joeybu88

Are you, by chance, logging in with a device which remembers your login credentials? If so, sometimes the system will automatically attempt to log you in after the auto-fill of credentials are populated.

If you tap log in while it's trying to auto-log you in, it'll deliver an error message every time. This tends to happen on mobile for me so I just let the login processes auto-complete and it always works.

Re: Password

joeybu88 — Thu, 20 Apr 2023 23:09:41 GMT

No it do not remember my info.

Re: Password

joeybu88 — Thu, 20 Apr 2023 23:20:59 GMT

this is what keeps coming up.

Re: Password

softech — Thu, 20 Apr 2023 23:25:17 GMT

@joeybu88 you can try to use Incognito mode to reset it

if still does not work, open ticket with PM support as advised in my earlier post above

Re: Password

gpixel — Fri, 21 Apr 2023 01:12:28 GMT

@joeybu88

do you have multiple PM accounts using the same email address?