topic Email address change in Get Support

Email address change

pfarrell1 — Thu, 20 Apr 2023 18:20:14 GMT

Need to change my email address to have access to update my payment info

Re: Email address change

softech — Sun, 07 May 2023 17:14:53 GMT

Only PM support can help with changing email used on My Account login, please open ticket with them:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot

First type "Change my Self-serve email", then click "Contact Us", then click "Click here to submit a ticket ↗ "
Next, enter your Community login, click "Next" at "1. Select an issue category", then follow the steps to complete the ticket submission.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Email address change

BKNS27 — Thu, 20 Apr 2023 18:26:08 GMT

@pfarrell1

You can still login to your account with your old email and password then have the 2FA code sent by text.

Only a CS_Agent can help you change your email address once credentials are confirmed. So submit a ticket on SIMon Chatbot or private message them.

Re: Email address change

computergeek541 — Thu, 20 Apr 2023 18:35:40 GMT

Re: Email address change

5Box — Sun, 17 Dec 2023 05:11:56 GMT

Update: We can now change our email address (web or app).
Within the profile settings click Manage EverSafe ID and just click the arrow beside your email. If you get "Login Error" you may be trying to use an email that is already associated with an account, if that's not the case contact help.
Here is a post with screen shots
https://productioncommunity.publicmobile.ca/t5/Get-Support/How-to-change-login-name-email-address/m-p/1078677