topic Re: Shop Phones is glitching bad in Get Support

Shop Phones is glitching bad

DavidMary — Thu, 20 Apr 2023 15:18:29 GMT

When I add a phone to my cart, and then click buy now, the page is locked in a cycle of continuous refreshes, each time with an extra SIM card added to the cart. My cart the last time I tried to do it was up to over $1000 in SIM cards.

Re: Shop Phones is glitching bad

softech — Thu, 20 Apr 2023 15:20:21 GMT

@DavidMary yes, it is a known issue and PM is looking into it. Hopefully it can be resolved quickly

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Mobile-Checkout-Page-Issue/m-p/972755/highlight/true#M674585

Re: Shop Phones is glitching bad

HALIMACS — Thu, 20 Apr 2023 15:36:45 GMT

@DavidMary

It has been suggested if you take out the number in the SIM card quantity field and replace it with "1", it won't glitch.

I cannot confirm nor deny that prior finding.

Re: Shop Phones is glitching bad

softech — Thu, 20 Apr 2023 16:00:36 GMT

@HALIMACS i finally able to do it, but I think the trick is to bring it down to zero so it is removed form the cart

However, it takes lot of attempts for me to be able to do that. So, I would suggest to only wait till the site is fixed. Afterall, there should be a free sim card and not 1 sim card for $10

Re: Shop Phones is glitching bad

HALIMACS — Thu, 20 Apr 2023 16:49:02 GMT

Indeed, users should not have to forfeit what should come with the phone.

It should be a seamless process and public mobile could easily make that if they would just fix it.

Re: Shop Phones is glitching bad

LitlLdy — Thu, 20 Apr 2023 17:01:25 GMT

@DavidMary wrote:
When I add a phone to my cart, and then click buy now, the page is locked in a cycle of continuous refreshes, each time with an extra SIM card added to the cart. My cart the last time I tried to do it was up to over $1000 in SIM cards.

@DavidMary , I’m sorry. I submitted a support ticket on this issue on Monday. They are working on it & I can update you once it is fixed. I asked for them to post an announcement on this ongoing issue but it is not posted yet unfortunately! Sorry.

Re: Shop Phones is glitching bad

softech — Thu, 20 Apr 2023 17:44:49 GMT

@DavidMary

issue is now resolved, you can go back and buy your phone.

If you have something in your cart already, change them all to 0 quantity, click update and then re-buy again

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Checkout-Glitch/m-p/972798

Re: Shop Phones is glitching bad

LitlLdy — Thu, 20 Apr 2023 17:55:15 GMT

@DavidMary wrote:
When I add a phone to my cart, and then click buy now, the page is locked in a cycle of continuous refreshes, each time with an extra SIM card added to the cart. My cart the last time I tried to do it was up to over $1000 in SIM cards.

@DavidMary , issues is now resolved!

Resolved-Checkout-Glitch/

@softech , sorry again! I’m to slow at typing updates! 🤣

Re: Shop Phones is glitching bad

softech — Thu, 20 Apr 2023 18:19:43 GMT

haha @LitlLdy we just want to help.. and help PM to sell some phones 😅

Re: Shop Phones is glitching bad

LitlLdy — Thu, 20 Apr 2023 18:40:00 GMT

@softech wrote:
haha @LitlLdy we just want to help.. and help PM to sell some phones 😅

@softech , right & I said I would post an update & didn’t realize you already did on both posts! 🤣 At least they now know. 😃