topic Re: Text in Get Support

Text

Krystal88 — Thu, 20 Apr 2023 14:10:12 GMT

I recently paid my bill but still aren't receiving text messages.

Re: Text

will13am — Thu, 20 Apr 2023 14:15:43 GMT

@Krystal88 , please login to your online account and confirm that the account is in active status. Also, is texting the only function affected? Does calling and data work?

Re: Text

softech — Thu, 20 Apr 2023 14:20:15 GMT

@Krystal88 you are receiving incoming calls and able to make calls?

for Text, you are talking about traditional SMS or iMessage/RCS?

Re: Text

HALIMACS — Thu, 20 Apr 2023 14:20:58 GMT

@Krystal88

try rebooting your device, resetting your network connections, or toggling airplane mode on and off.

Alternatively, you can also try another SIM card from a ‘known to be working’ service in the device to see if it’s a device issue.

Re: Text

Krystal88 — Thu, 20 Apr 2023 14:23:45 GMT

I can't call out either

Re: Text

Krystal88 — Thu, 20 Apr 2023 14:24:19 GMT

It's active

Re: Text

Krystal88 — Thu, 20 Apr 2023 14:24:39 GMT

Can't do anything

Re: Text

softech — Thu, 20 Apr 2023 14:24:58 GMT

@Krystal88 you need to check your account to see if your account status is Active

Re: Text

softech — Thu, 20 Apr 2023 14:25:53 GMT

@Krystal88 on your phone does it show connected to PM network?

and try one more thing, change the Prefered network type or network mode from Automatic to 3G and see if it connects after the change

Re: Text

Krystal88 — Thu, 20 Apr 2023 14:41:00 GMT

The account is active

Re: Text

BKNS27 — Thu, 20 Apr 2023 15:05:48 GMT

@Krystal88

Check to see if there is an outage in your area. Outage map:

https://istheservicedowncanada.com/status/telus/map