Double payment

Lacrossemom — Thu, 20 Apr 2023 11:05:22 GMT

I made 2 payments how do i get one payment refunded back

Re: Double payment

softech — Thu, 20 Apr 2023 11:58:57 GMT

@Lacrossemom if you have made double payment, you should see Available Fund on My Account has one of the two payments. That would be a credit you can leave it there and PM will use it towards next renewal. It is much easier that way

But if you really want to ask for a refund, then you will have to open ticket with PM support, but it could take 2 weeks or so:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Double payment

computergeek541 — Thu, 20 Apr 2023 12:32:23 GMT

Re: Double payment

computergeek541 — Thu, 20 Apr 2023 12:46:51 GMT

topic Re: Double payment in Get Support

Double payment

Re: Double payment

Re: Double payment

Re: Double payment