topic Re: Access to My Account not working in Get Support

Access to My Account not working

verhulp80 — Thu, 20 Apr 2023 10:58:04 GMT

Can anyone access My Account? If it is down for maintenance when will it be back up?

Re: Access to My Account not working

hycm53 — Thu, 20 Apr 2023 11:07:32 GMT

@verhulp80 wrote:
Can anyone access My Account? If it is down for maintenance when will it be back up?

I tried it since 7:30 am, but the page is still down. I tried clear caches, turn off computer and on, using private mode, but doesn't work.

Re: Access to My Account not working

LitlLdy — Thu, 20 Apr 2023 11:16:35 GMT

@hycm53 wrote:
@verhulp80 wrote:
Can anyone access My Account? If it is down for maintenance when will it be back up?

I tried it since 7:30 am, but the page is still down. I tried clear caches, turn off computer and on, using private mode, but doesn't work.

@hycm53 , I don’t know if it’s down for maintenance or something else that’s broken! The phone purchase section is still broken! I wish they would post an announcement when things like this happen to inform Customers & update them!

Re: Access to My Account not working

gpixel — Thu, 20 Apr 2023 11:17:19 GMT

@verhulp80

it works now

Re: Access to My Account not working

hycm53 — Thu, 20 Apr 2023 11:17:32 GMT

@verhulp80 I sent private message to CS_Agent, suggested that have a notice on login page.

Re: Access to My Account not working

verhulp80 — Thu, 20 Apr 2023 11:18:09 GMT

I was able to get into My Account but can still not purchase add ons.

Re: Access to My Account not working

LitlLdy — Thu, 20 Apr 2023 11:33:46 GMT

@hycm53 wrote:
@verhulp80 I sent private message to CS_Agent, suggested that have a notice on login page.

@hycm53 , I get a popup several times when I’m on here daily wanting feedback, they could do the same to let people know when maintenance is being done!

Re: Access to My Account not working

hTideGnow — Thu, 20 Apr 2023 12:30:19 GMT

HI @verhulp80

what was the error?

try again using Incognito/Private/Secret browser mode

Also, you can try to buy addon using *611. You need your 4 digits pin to complete the purchase. If you have forgotten, you can reset it in Profile page on My Account