topic Re: iPhone XS in Get Support

iPhone XS

kyleabbott31 — Thu, 20 Apr 2023 14:34:48 GMT

I have an iPhone XS and my public mobile Sim card won’t work in the phone. It fits in the tray but won’t read my Sim card works fine in my other iPhone.

Re: iPhone XS

softech — Thu, 20 Apr 2023 09:44:22 GMT

@kyleabbott31 does it show not connected to PM Neteork at all? do you have an other active sim card to test?

also, where you got the phone from? from a trusted source or via private sell? for peace of mind, confirm if the phone is blacklisted here

https://www.devicecheck.ca/check-status-device-canada/

Re: iPhone XS

Deann — Thu, 20 Apr 2023 09:47:37 GMT

Make sure your phone is not locked to another carrier.

If it's unlocked try doing a factory reset.

Re: iPhone XS

kyleabbott31 — Thu, 20 Apr 2023 10:00:41 GMT

A friend of mine gave me the phone it’s suck in sos and apple tells me to call my phone carrier

Re: iPhone XS

HALIMACS — Thu, 20 Apr 2023 10:15:55 GMT

@kyleabbott31

And what about the other parts of @softech suggestions?

do you have an other active sim card to test?

confirm if the phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

Re: iPhone XS

softech — Thu, 20 Apr 2023 11:56:40 GMT

@kyleabbott31 did it show you any error message asking for PUK or saying unsupported sim? or check iPhone's About->Carrier Lock to see if it showing"SIM locked" If so, then yes, it could be a carrier lock issue.

but if you don't see such message, I would still suggest you to check the devicecheck site first to confirm