topic Re: SIM card activation in Get Support

SIM card activation

ashsiever — Mon, 17 Apr 2023 03:57:59 GMT

I’m trying to put my new sim card in my phone and i just transferred over from bell but this keeps coming up everytime i put the sim card in my phone. i’ve already activated it online.

Re: SIM card activation

jenalynapostol — Mon, 17 Apr 2023 02:41:11 GMT

Hi there, is your phone unlocked? Maybe the reason why you can't used your new public mobile phone, because the phone needs to be unlocked in order for you to use different kinds of carrier or provider.

Re: SIM card activation

ashsiever — Mon, 17 Apr 2023 02:42:25 GMT

the phone isn’t new, i’ve had it for two years. it’s the sim card that is new

Re: SIM card activation

jenalynapostol — Mon, 17 Apr 2023 02:48:13 GMT

I mean, your phone needs to be unlocked, call your previous provider if your phone is locked to Bell. But I do believe, that iPhone should be automatically unlocked since 2018 of purchase. I don't know with other phones. And it says on your screen shot message that you have to call your carrier, which is Bell right? that you have to let them unlocked for you so that you can use any kinds of carrier.

Re: SIM card activation

hairbag1 — Mon, 17 Apr 2023 03:17:03 GMT

@ashsiever

Look in Settings / General / About / Carrier Lock...you should see "No SIM restrictions", if it's unlocked.

If it's locked to Bell, you'll need to call them to have it Unlocked, as previous member suggested.

Re: SIM card activation

softech — Mon, 17 Apr 2023 03:16:46 GMT

@ashsiever your phone is locked to Bell and hence does not work with PM sim card at the moment

Call Bell and ask for them to unlock the phone

Re: SIM card activation

BKNS27 — Mon, 17 Apr 2023 05:31:22 GMT

@ashsiever

What is the make and model of your phone so we can help further to determine if your phone is locked?

Re: SIM card activation

computergeek541 — Mon, 17 Apr 2023 10:19:56 GMT

@BKNS27

The make of the device is shown in the very post and can be established from the picture that the phone is locked.

Re: SIM card activation

ashsiever — Thu, 20 Apr 2023 04:11:48 GMT

iPhone 12

Re: SIM card activation

softech — Thu, 20 Apr 2023 04:13:07 GMT

@ashsiever did you call Bell to help unlock the iPhone?

Re: SIM card activation

ashsiever — Thu, 20 Apr 2023 04:14:55 GMT

yes and they said it would be unlocked in 24 to 48 hours. it’s been over that time and it’s still locked. i’m going to try calling them again tomorrow but it seems like every time i call they tell me it’s unlocked and it still isn’t.