topic Re: Add On - US Roaming in Get Support

Add On - US Roaming

rlh — Thu, 20 Apr 2023 02:41:10 GMT

On April 4, 2023 I bought US Roaming Add On for 250Mb for $10 for 15 days. It is now expired. I went to buy another same add-on and it is not listed? Only $20 1GB listed. Is Public trying to raise income by doubling the price of basic service?

Re: Add On - US Roaming

softech — Thu, 20 Apr 2023 02:43:04 GMT

@rlh PM roaming has a weird rule, after the roaming add-on expired, you have to wait a FULL 24 hours to be the exact same roaming addon

you can certainly buy a different roaming addon or you have to wait 24 hours to be the same

if you want to buy the same but don't want to wait, you will have to open ticket with PM for them to help to buy for you

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Add On - US Roaming

computergeek541 — Thu, 20 Apr 2023 02:43:19 GMT

@rlh wrote:
On April 4, 2023 I bought US Roaming Add On for 250Mb for $10 for 15 days. It is now expired. I went to buy another same add-on and it is not listed? Only $20 1GB listed. Is Public trying to raise income by doubling the price of basic service?

To buy the same roaming add-on again, you will either need to wait 24 hours (Public Mobile system design issue) or you can ask a customer support agent to add it again for you. First, ensrue you have enough available balance to pay for the add-on in your Public Mobile account. After checking for that, please open a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Add On - US Roaming

hairbag1 — Thu, 20 Apr 2023 02:44:17 GMT

@rlh

it's best to wait for 24 hours after the first add-on has expired, then you can re-buy the same one. Otherwise you can buy one of the others.

Re: Add On - US Roaming

dust2dust — Thu, 20 Apr 2023 03:01:03 GMT

It's entirely normal that the same add-on is not available while one is still present. Does it show as 0/15 after clicking the little spinner refresh icon under the Shop Add-ons button?

You can stack all the data add-ons you like. Just not the same one. Either ask support or buy a different one or wait.

What's not "normal" is that there is a wait to begin with.