topic Refund in Get Support

Refund

Roger10 — Thu, 20 Apr 2023 02:22:27 GMT

While roaming in Phoenix I was able to use my phone everywhere except in my Gilbert home. Even outside my door I could get service. I called Public, upgraded my Public service on Public's advice, called T-Mobile but unable to resolve. I think I am due a refund on the amount I paid for roaming I did not receive. Thanks Roger Ludwick

Re: Refund

softech — Thu, 20 Apr 2023 02:25:27 GMT

@Roger10 so, you did get some service but not everywhere?

You can open ticket with PM support and share your experience, they might compensate accordingly:

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Refund

hairbag1 — Thu, 20 Apr 2023 02:26:34 GMT

@Roger10

so you were successful at using the roaming add-on in alot of places...just not at your home in Gilbert ?

You can ask, but don't be disappointed if your request for credit is rejected.

Re: Refund

DennyCrane — Thu, 20 Apr 2023 03:02:15 GMT

Service is never guaranteed in all areas. Your service was working, so I don't think you're entitled to a refund. That said, you can try your luck.

Re: Refund

dust2dust — Thu, 20 Apr 2023 03:03:59 GMT

It sounds like they erroneously suggested to get a 4G plan. Can you tell if your phone has been enabled for volte? What worked? Did you get one of the bundles or just data?

Re: Refund

DennyCrane — Thu, 20 Apr 2023 03:08:10 GMT

My assumption was they forced a VoLTE update, but I am just speculating.