topic Re: Pre-owned - website bug in Get Support

Pre-owned - website bug

garrissj — Wed, 19 Apr 2023 23:41:41 GMT

I've been trying to buy a pre-owned phone for the last 2 days. Whenever I add a phone to my cart the website keeps adding additional SIM cards and there's no way to stop it or remove the additional itms. It just keeps going seemingly forever.

Re: Pre-owned - website bug

maximum_gato — Wed, 19 Apr 2023 23:47:59 GMT

@garrissj

This is a known glitch that's popped up. PM is trying to fix it. What phone are you trying to purchase?

Re: Pre-owned - website bug

Yummy — Wed, 19 Apr 2023 23:59:09 GMT

Do you see charge for that SIM card?

Every phone should come with one free SIM... so maybe that is what you see?

Re: Pre-owned - website bug

softech — Thu, 20 Apr 2023 00:03:42 GMT

@Yummy @garrissj

this is a known bug at the moment. PM is aware and working on a fix

https://productioncommunity.publicmobile.ca/t5/Get-Support/Public-Mobile-Checkout-Page-Issue/m-p/972554/highlight/true#M674414

Re: Pre-owned - website bug

Chrissyrioux12 — Thu, 20 Apr 2023 00:22:31 GMT

If you go into cart hit remove SIM card it stops then put quantity of 1 and hit update at the bottom it works

Re: Pre-owned - website bug

LitlLdy — Thu, 20 Apr 2023 13:20:12 GMT

@Chrissyrioux12 wrote:
If you go into cart hit remove SIM card it stops then put quantity of 1 and hit update at the bottom it works

@Chrissyrioux12 , good catch! You have to be very quick to do it while the page repeatedly jumps around! 🤣 Or at least my hands & eyes are very very slow so unfortunately I wasn’t able to do it! I felt like a cat trying to catch it! 🤣

While squinting my eyes in all the page jumping, I noticed this time when I tried that not only does it add the $10 bonus SIM card repeatedly but also adds the $5 SIM card to! I wonder if in their maintenance to add the $5 SIM card to the site not fixing to replace the bonus SIM card is part of the many glitches!

Re: Pre-owned - website bug

softech — Thu, 20 Apr 2023 13:18:18 GMT

@Chrissyrioux12 I actually try that but didn't work for me. It depends on the timing. Sometimes, when I stop, the update button is not even enabled. Sometimes when I stop it, update the quality, click on it, no response. So, it really depends on where on the loop it stops when you click it. So far, I don't have any success at all

But good tips and worth to trip if they really need the CPO quick.

Re: Pre-owned - website bug

softech — Thu, 20 Apr 2023 17:45:15 GMT

@garrissj

issue is now resolved, you can go back and buy your phone.

If you have something in your cart already, change them all to 0 quantity, click update and then re-buy again

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Checkout-Glitch/m-p/972798

Re: Pre-owned - website bug

LitlLdy — Thu, 20 Apr 2023 21:59:01 GMT

@softech , I knew I forgot someone but forgot where! Thank you for updating this. 🙂