topic Re: Internet not loading when not in wifi in Get Support

Internet not loading when not in wifi

ccgiggles — Wed, 19 Apr 2023 19:08:30 GMT

Can someone please help me? I leave WiFI and I go to google and it won't load a search. I can't load photos or videos on FB or Messenger. It is like I don't have internet, but I do.

Re: Internet not loading when not in wifi

will13am — Wed, 19 Apr 2023 19:12:14 GMT

@ccgiggles , has mobile data ever worked on your phone? Please check that mobile data is turned on and that usage limits if set have not been triggered. Also confirm APN settings are correct.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Internet not loading when not in wifi

HALIMACS — Wed, 19 Apr 2023 19:17:28 GMT

@ccgiggles

Log into your self serve site and tap the little refresher icons to view an updated version of the page.

Then look at your data bucket allotments to see if reached.

Re: Internet not loading when not in wifi

dyardeni — Wed, 19 Apr 2023 19:45:17 GMT

Have you tried restarting your phone? I had this issue today as well, and restarting fixed the issue.

Re: Internet not loading when not in wifi

ccgiggles — Wed, 19 Apr 2023 19:57:14 GMT

Yes it has all along. A friend took a look and I somehow had roaming turned off. 🙂

Re: Internet not loading when not in wifi

ccgiggles — Wed, 19 Apr 2023 19:57:43 GMT

Thank you, that is always my first thing I do. A friend took a look and I somehow had roaming turned off. 🙂

Re: Internet not loading when not in wifi

softech — Wed, 19 Apr 2023 20:01:43 GMT

@ccgiggles what phone do you have? brand and model?

did data ever work on this phone with a PM sim card?

start with clicking Reset all networks and see if it helps. Please note this will delete your saved wifi as well but you just have to add it back

if it does not work, try to change the Preferred network type or Network mode to 3G or WCDM only.

you can also try your sim card in another phone if possible

Re: Internet not loading when not in wifi

Windowman — Wed, 19 Apr 2023 22:42:08 GMT

I was just about to post about this, but read this and realized my usage limits were on.

Thanks!

Re: Internet not loading when not in wifi

dust2dust — Wed, 19 Apr 2023 22:45:03 GMT

@Windowman- Good of you to read things. Many people don't and ask anyway. Even after finding a relevant thread and posting in it.

Re: Internet not loading when not in wifi

softech — Wed, 19 Apr 2023 22:46:04 GMT

@Windowman and a reminder, if you want to use data limit to help, please remember that PM is on a 30 days cycle and you will need to change the cycle start date after every 31 days month