topic Re: VoLte in Get Support

VoLte

RJR — Wed, 19 Apr 2023 17:48:46 GMT

I have a factory unlocked Moto G Power 2020 edition, which according to the manufacturer, is VoLte enabled. It has Andoid 11 installed. No VoLte option shows in settings, whereas on a newer Moto G Play, there is an option to enable VoLte. Any ideas please?

Re: VoLte

RJR — Wed, 19 Apr 2023 17:47:00 GMT

Further info...I thought that when I bought my Moto G Power new, it showed the VoLte option, but at that time Public Mobile did not support it.

Re: VoLte

will13am — Wed, 19 Apr 2023 18:19:51 GMT

@RJR , there is a good chance this phone will work. Try checking on the Telus site whether the hardware is whitelisted or not. If the phone is whitelisted, use hidden menu *#*#4636#*#* to check VoLTE status of your account (phone information, IMS service status).

https://www.telus.com/en/support/article/how-to-use-volte

Re: VoLte

dust2dust — Wed, 19 Apr 2023 18:43:45 GMT

Some phones showed that toggle even without being enabled. The device needs to be enabled by the provider.

When did you sign up here (if you're here)?

Re: VoLte

RJR — Wed, 19 Apr 2023 18:54:34 GMT

Thank you for your advice. Shoes IMS as not activated. Same on my Moto G Play, which has visible option to enable VoLTE.

Re: VoLte

RJR — Wed, 19 Apr 2023 18:56:24 GMT

Signed up for 2 lines with Public Mobile over 3 years ago, and still here.

Re: VoLte

RJR — Wed, 19 Apr 2023 19:02:21 GMT

Thank you...Telus site says "your phone will not work on the Telus VoLTE network." I wonder why.

Re: VoLte

Kristowhy — Wed, 19 Apr 2023 22:20:47 GMT

@RJR welcome to the "PM has not whitelisted my VoLTE compatible phone" club! Membership seems to be growing. 😉

There are two issues here: 1) is your account provisioned for VoLTE; 2) is your phone on the PM whitelist

I/we cannot say for sure if your accounts have been provisioned yet, but we do know your phones are almost guaranteed not be on the PM whitelist.

Telus, Koodo and PM all seem to have their own lists/tools to check, with PM having the worst/most sparten of the three. Below is the IMEI whitelist over at Koodo prepaid for supported VoLTE Moto devices...just to give you an idea of potential possibilities. Neither your 2020 G Power nor the G Play are listed there. I have personally seen the G Play 2021 working with VoLTE over on Koodo for a short time before IMS registration was yanked.

https://www.koodomobile.com/en/help/volte-koodo-prepaid

If you have or know someone with a VoLTE working device, you can try swapping our SIM into it and see if VoLTE works. If it does, you know your account is provisioned and the current whitelisting is holding you back. If so, it becomes a waiting game to see if/when PM loosens the whitelist.

Also check out and subscribe to softech's VoLTE thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/VoLTE-Phone-Compatibility-Community-members-test-results/m-p/971426

@softech we have another few devices here to be updated on the not working list...

Re: VoLte

dcliveca--1 — Wed, 19 Apr 2023 23:40:24 GMT

Get a load of this - All pre-owned Samsung phones for sale on the PM website including S10/S10+/S20 FE when you "Check out the specs" indicates the following:

Calling Features: Not VoLTE Capable

Sounds like PM not even whitelisting the phones they sell themselves.

Re: VoLte

Kristowhy — Thu, 20 Apr 2023 00:03:12 GMT

@dcliveca--1 yes, all of the Apple devices have VoLTE and WiFi calling indicated. The only CPO Android devices for sale with VoLTE support appear to be the Moto G Pure/Power and a ZTE special. 😂