topic Re: Transfer number in Get Support

Transfer number

misakCZ — Wed, 19 Apr 2023 15:07:08 GMT

Hello! I recently moved to publicly mobile, and something went wrong with transfering my number. I can see everything is activated, bud nobody can call me, so at the moment I have have 2 sim activate in same time (old sim card can receive phone call and SMS)

Re: Transfer number

BKNS27 — Wed, 19 Apr 2023 17:02:00 GMT

@misakCZ

Sounds like your porting is not completed. Common mistake that new members make is not leaving the old SIM in the phone while activating the SIM then replying to the text from the old carrier confirming you are porting over to PM. There is also a 90 minute window to reply. If you missed this important step, you need to contact a CS_Agent through SIMon Chatbot by submitting a ticket bottom of the page or private message on the envelope icon above.

If you did reply then you old SIM will continue to work for about a hour then it will stop working. Power off your phone and switch to the PM SIM.

Re: Transfer number

misakCZ — Wed, 19 Apr 2023 17:04:25 GMT

I did confirm that SMS from my old provider, also I did receive two phone calls from Public mobile, but I didn't have my phone with me at moment, bud they left voice message. They asked me to contact them, and I figured this is way how I can contact Public mobile

Re: Transfer number

misakCZ — Wed, 19 Apr 2023 17:06:12 GMT

Ok, thanks I will try