topic Re: Blackberry z30 call forwarding feature can not be disabled in Get Support

Blackberry z30 call forwarding feature can not be disabled

Mcca — Tue, 04 Jan 2022 20:04:55 GMT

I had issue with my BB Z30 call forwarding feature always ON. I tried to turn off, then within two seconds it came back on. I also try to put in the call forwarding number as my public mobile phone number which I hope it goes to my voicemail, does not work. Googled similar issue, and most of the responses are to contacting the carrier. Anyone can help?

Re: Blackberry z30 call forwarding feature can not be disabled

IWIK — Thu, 07 Dec 2017 10:12:58 GMT

The forwarding number for voicemail depends on where you live I believe. Did you change it away from the default? You could always factory reset to get it all back to normal.

Re: Blackberry z30 call forwarding feature can not be disabled

IWIK — Thu, 07 Dec 2017 10:17:15 GMT

Or I think you could message the mod team and they would provide it. Type @CS_Agent in the private message recipient box

Re: Blackberry z30 call forwarding feature can not be disabled

will13am — Thu, 07 Dec 2017 12:01:08 GMT

How about getting a different device and putting the SIM card info it. Change the call forwarding settings. Then switch back to the blackberry.

Re: Blackberry z30 call forwarding feature can not be disabled

Mcca — Fri, 08 Dec 2017 15:46:09 GMT

Thank you, tried with iPhone and once switched back, does NOT work anymore. Somehow BB remember the setting.

Re: Blackberry z30 call forwarding feature can not be disabled

Mcca — Fri, 08 Dec 2017 15:47:11 GMT

Factory reset for BB will wipe all the info on the phone.

Re: Blackberry z30 call forwarding feature can not be disabled

Mcca — Fri, 08 Dec 2017 15:51:27 GMT

@CS_Agent can you help on this case? Thanks a lot.

Re: Blackberry z30 call forwarding feature can not be disabled

Luddite — Fri, 08 Dec 2017 17:21:20 GMT

@Mcca Pretty sure call forwarding is managed from your phone; it certainly is with my iPhone. The fastest way to contact the moderator team is via private message.

Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: Blackberry z30 call forwarding feature can not be disabled

srlawren — Fri, 08 Dec 2017 18:49:32 GMT

@Mcca since it worked with the iPhone, this is pretty clearly a phone issue and not something the mods can help with. Unfortunately, I think your next step would be to do a factory reset. Please make sure to back up any data you wish to keep that isn't already backed up or synced to a cloud service (e.g. contacts, text messages, photos, videos, music, documents, etc) and then perform the factory reset.